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User Interface Design, Development, and Experiences . As consumers and providers of decision support, we all know how valuable and critical a good user interface is: What makes a UI good? How can we improve the effectiveness of the user interfaces? What are the challenges? Moderator:

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user interface design development and experiences
User Interface Design, Development, and Experiences

As consumers and providers of decision support, we all know how valuable and critical a good user interface is:

    • What makes a UI good?
    • How can we improve the effectiveness of the user interfaces?
    • What are the challenges?

Moderator:

  • Ladislav Lettovsky, Sabre Holdings

Panelists:

  • John-Paul Clarke, MIT
  • Peter Geard, Air New Zealand
  • Erik Andersson, Carmen Systems AB
user interface design development and experiences1
User Interface Design, Development, and Experiences

History:

1967 1st academic paper

  • D.C. Jedlinsky: The Effects of Interruptions on Airline Schedule Control

1987 1st meeting of AGIFORS Operation Control

  • London

1997 1st optimization-based decision support system

  • US Airways – Hub Reduction

2001 decision support becomes an integral part of SOC

  • Aircraft Recovery, Crew Recovery, Journey Management

(2005) optimization capability no longer competitive advantage

  • New user interfaces, human factor considerations, real-time collaboration,
guided search paradigm
‘Guided Search’ paradigm

Vendors: PlumbDesign, Endeca, …

user interface design development and experiences2
User Interface Design, Development, and Experiences

Breakthrough advancements in DSS will NOT come from user requirements:

  • Interface
    • Visual: Multi-Screen, 3D Rendering, AmbientLight (information becomes part of the peripheral vision)
    • Audio: Text-to-Speech, Speech-to-Text, Broadcasting
    • Control: Pen, Gestures, Voice
  • Usage
    • Unintended practice – anthropology
    • Real-time Collaboration
    • Decision Support as an Intelligent Agent