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User Interface Design, Development, and Experiences

User Interface Design, Development, and Experiences . As consumers and providers of decision support, we all know how valuable and critical a good user interface is: What makes a UI good? How can we improve the effectiveness of the user interfaces? What are the challenges? Moderator:

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User Interface Design, Development, and Experiences

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  1. User Interface Design, Development, and Experiences As consumers and providers of decision support, we all know how valuable and critical a good user interface is: • What makes a UI good? • How can we improve the effectiveness of the user interfaces? • What are the challenges? Moderator: • Ladislav Lettovsky, Sabre Holdings Panelists: • John-Paul Clarke, MIT • Peter Geard, Air New Zealand • Erik Andersson, Carmen Systems AB

  2. User Interface Design, Development, and Experiences History: 1967 1st academic paper • D.C. Jedlinsky: The Effects of Interruptions on Airline Schedule Control 1987 1st meeting of AGIFORS Operation Control • London 1997 1st optimization-based decision support system • US Airways – Hub Reduction 2001 decision support becomes an integral part of SOC • Aircraft Recovery, Crew Recovery, Journey Management (2005) optimization capability no longer competitive advantage • New user interfaces, human factor considerations, real-time collaboration,

  3. Current State – an example – scrolling nightmare

  4. UI Evolution

  5. ‘Matrix’ paradigm 1-d 2-d 3-d ???

  6. ‘Guided Search’ paradigm Vendors: PlumbDesign, Endeca, …

  7. User Interface Design, Development, and Experiences Breakthrough advancements in DSS will NOT come from user requirements: • Interface • Visual: Multi-Screen, 3D Rendering, AmbientLight (information becomes part of the peripheral vision) • Audio: Text-to-Speech, Speech-to-Text, Broadcasting • Control: Pen, Gestures, Voice • Usage • Unintended practice – anthropology • Real-time Collaboration • Decision Support as an Intelligent Agent

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