AnswerXpress. Presented by Teri Fattig with the assistance of Sandy Wapinski. OCLC?. AnswerXpress?. Virtual Reference. Ask a Librarian?. QuestionPoint?. Definition of Virtual Reference.
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with the assistance of Sandy Wapinski
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“A reference service initiated electronically, often in real-time, where patrons employ computers or other Internet technology to communicate with reference staff, without being physically present. Communication channels used frequently in virtual reference include chat, videoconferencing, Voice over IP, co-browsing, e-mail, and instant messaging.”
Quoted from RUSA/ALA
Library of Congress