Detecting Deception. The Art of Behavioural Intelligence Gathering. Kieran Milne Managing Director, MJM Investigations. Detecting Deceit: the hidden facts. The ability to detect deception and fraud is vital to understanding and preparing for risk management Some facts:.
The Art of Behavioural Intelligence Gathering
Managing Director, MJM Investigations
The ability to detect deception and fraud is vital to understanding and preparing for risk management
Areas to discuss - Behavioural Intelligence Gathering
The Human Lie Detector
Assessing deception : What to look for ???
Let‘s take a closer look.
Facial expressions are non-verbal signals exhibited by a person that can be equivalent to a common word or phrase
e.g. a nod can be yes or no.
Liars try to hide their facial expressions or mislead the interviewer by showing false expressions; yet involuntary emotions may ‘leak.’
Two areas in which are regularly examined for such “leaks”, include:
Mouth and Breathing
Observing a Liar through their actions
A lying person’s emotions may be limited to the mouth area when the person is feigning certain emotions, rather than the whole face.
Verbal content and listening to how something is said
You cannot prevent someone from lying, but you can at least, observe and catalog behaviours that indicate deception.
Some common tactics applied in the workplace:
If you pay attention to body language, you can spot signals of how receptive (how ready to listen and how open to your ideas) your counterpart is.
Facial expressions and eyesReceptive: smiles, much eye contact, more interest in the person than what is being saidUnreceptive: no eye contact or squinted eyes, jaw muscles clenched, cheeks twitching with tension, head turned slightly away from the speaker so the eye contact is a sidelong glance
Arms and handsReceptive: arms spread, hand open on table, relaxed in the lap or on the arms of a chair, hands touching the faceUnreceptive: hands clenched, arms crossed in front of the chest, hand over the mouth or rubbing the back of the neck
Legs and FeetReceptive: Sitting - legs together, or one in front of the other slightly (as if at the starting line of a race). Standing – weight evenly distributed, body tilted toward the speakerUnreceptive: Standing - crossed legs, pointing away from the speaker. Standing or Sitting – legs and feet pointing toward the exit.
TorsoReceptive: Sitting on the edge of the chair, unbuttoning suit coat, body tilted toward the speakerUnreceptive: Leaning back in the chair, suit coat remains buttoned
Q: You need to conduct an interview with a staff member. You know they are not going to be happy about it. What physical environment are you looking for at interview?
Organisational loyalty is more important than ever. The lifetime contract expired long ago, and more people – especially your best people – are more likely to pay attention to their careers than to you, their employer.
If you are experiencing disloyalty or suspect someone is being deceiving, several techniques can be used to discover the truth.
These investigative techniques can be used for screening current employees, new employees or in a variety of situations.
We will focus on the Cognitive Interview Technique
The Behavioural Assessment Interview (BAI) is a 30-45 minute long structured interview designed to elicit verbal and non-verbal behaviours and attitudinal characteristics of the individual in a non-accusatory manner.
The Scientific Content Analysis (SCAN) probes the notion that people don’t like telling direct lies, usually from fear of being caught out.Therefore, their responses can be phrased in such a way that disassociates themselves from the issue, rather than directly denying it.
The cognitive interview involves the skill of helping someone to remember the details of an event.
Key Take aways