d bowyer m catoline r garcia t howell r jensen r ladd a scott r skowronski h snell k sohn l.
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D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn - PowerPoint PPT Presentation


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Lessons Learned on the at Boeing Canoga Park. D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn. Rocketdyne. CP1-13_5848- 1 .ppt B1-043_aw. Knowledge Management.

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D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn


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d bowyer m catoline r garcia t howell r jensen r ladd a scott r skowronski h snell k sohn

Lessons Learned on the at Boeing Canoga Park

D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen,

R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn

Rocketdyne

CP1-13_5848- 1.ppt

B1-043_aw

slide2

Knowledge Management

The systematic process of finding, mapping, selecting, capturing, organizing, distilling, and presenting information in a way that improves an employee’s comprehension in a specific area.

overview
Overview
  • Benefits of KM
  • Conceptual Foundations of KM
  • What We Learned
benefits of km
Benefits of KM
  • Improves first time pass through
  • Provides effective problem solving
  • Increases insight and understanding based on past experiences
  • Provides a focus to acquire, store, and utilize knowledge for problem solving, dynamic learning, strategic planning, and decision making.
  • Helps to protect intellectual assets from underutilization and decay
  • Adds to competitive intelligence
  • Increases decision making flexibility
slide5

Conceptual Foundations of KM

Explicit Knowledge

Tacit Knowledge

what we ve learned
What We’ve Learned
  • Getting Started
  • Characteristics of Champion & Project Advisor
  • Team Structure
  • Assessment of KM Needs
  • Analysis of Executive Survey
  • Promotion of KM
what we ve learned getting started
What We’ve LearnedGetting Started
  • Perceived need for KM
  • No step-by-step process outline available
  • Need roadmap with team consensus
  • Involve the entire organization
what we ve learned characteristics of champion project advisor
Champion

Deputy GM

UnderstandsKM importance

Innovative

Bold

Supportive

Visionary

Project Advisor

Director

Guide to political landscape

Provided structure

Opened mgmt doors

Supportive

Visionary

What We’ve LearnedCharacteristics of Champion & Project Advisor
what we ve learned km team composition

Finance

  • Attributes of BCP KM Team:
  • Variety of KM experiences
  • Similar goals and interests
  • Committed to common objective
  • Mutually supportive

Engineering

Operations

Knowledge

Management

Team

Safety,

Health &Environmental Affairs

Library

Services

Information

Technology

Quality

Human

Resources

What We’ve Learned KM Team Composition

what we ve learned needs assessment
What We’ve LearnedNeeds Assessment
  • Surveyed - knowledge users, knowledge managers & executives
what we ve learned analysis of executive survey

Sent Results to Executives to Rank KM Needs

Developed Approaches to Meet Info. Needs

Compiled Executive Ranking

Prioritized Approaches

CategorizedApproaches by Behaviors

Tools & Processes

Responsibilities

Develop & Propose Projects for Next FY and the Future

What We’ve Learned Analysis of Executive Survey

Applied an Industry Standard Correlation Process

Executive Surveys

summary
Summary
  • Flexible plan accepted by team members to take advantage of opportunities as they occur
  • Funding
  • Management support - strong executive champion and project advisor
  • Cooperative team members with a diversity of skill sets and common focus
  • Assessment of KM needs
  • Sharing culture