Symantec Server and Application Management

2. Symantec Server and Application Management Anthony Harrison Technical Account Manager

3. Symantec Data Center Foundation CUSTOM APPS DATABASES MIDDLEWARE APPLICATIONS Symantec Data Center Foundation Veritas NetBackup Veritas Storage Foundation VeritasServer Foundation Veritasi3 - APM Cluster Server (High Availability, DR mgmt.) Application Director (Workload Management) Provisioning Manager (OS, App, Patch Provisioning) Configuration Manager (Discover, Map, Compare, Track) Patch Manager (Automated patch deployment) Inform (Trend Analysis) Insight (Multi-tier Visibility) Indepth (Root Cause Analysis) Application Service Dashboard Customisable portal NetBackup (Enterprise & Workgroup) PureDisk (Remote Office) Backup Reporter (Backup and Compliance) Storage Foundation (Basic, Standard, Enterprise) CC Storage (SAN Management & SRM) CC Service (Business Reporting) NETWORK STORAGE SERVERS VIRTUAL MACHINES

4. Data Center Foundation Solutions Symantec Data Center Foundation Veritas NetBackup Veritas Storage Foundation VeritasServer Foundation Veritasi3 - APM SERVER COMPLIANCE APPLICATION PERFORMANCE MGMT APPLICATION AVAILABILITY DISASTER RECOVERY VIRTUALIZATION MANAGEMENT STORAGE TIERING DATA & STORAGE MIGRATION REMOTE OFFICE CAPACITY MGMT. ENTERPRISE DATA PROTECTION

5. Standardisation Automation Integration Service Delivery Service Support Single Sign-On Storage ManagementSolution Set High Availability / DR Solution Set Data Protection Solution Set Performance & CapacityManagement Solution Set Zero Downtime Concept Total Threat Management Flexible Migration Business Analytics Integration Platform Licence Management Online Everything Workflow Automation Common Mgmt Layer Application- Test & Pretest Mapping Dependencies Compliance Management Solution Set Client & Server Automation Solution Set Client & Server Security Solution Set IT Risk & Threat Manage- ment Solution Set Hardware Independence Symantec Service Management (ITIL) IT Service Management Availability & Security Management IT Service Continuity Management Service Level Management Financial Management Capacity Management Incident Management ProblemManagement Configuration Management Change Management Release Management

6. Service Delivery – Service Level Management • i3 – Application Performance Management • Inform Alerts – threshold management • Response times • Resource Utilisation • Inform Foresight – trend analysis of performance data over time • Insight – breakdown of end-to-end response time by tier • Application Service Dashboard • Configurable portal to build customised service-level displays • CommandCentral Storage • Disk utilisation across multiple storage arrays • Centralised health monitoring • Performance • Events • Policy Compliance

7. Service Level Measurement

9. How VAD Helps Service Level Management -Veritas Application Director • Define Dependencies Between Tiers • - All components managed as service groups • - Agents controlling resources • “Tribal Knowledge” removed • View Status of Entire App • Consolidated status for monitoring SLAs • Perform Full Application Start/Stop With Single Command • - Single Operator can manage entire app

10. How VAD Helps CPU=0.5 Mem=0.5g Service Delivery – Availability Management • Define Resource Needs • - Define CPU power and memory for each Server • Define App resource requirements • Place Apps Based on Resource Requirements • - Maintain SLAs • Allocate appropriate CPU “shares” and amount of physical memory for each app • Reduce Risks • - Define and track compatibilities automatically • - Ensure high availability of servers and apps CPU=1 Mem=1g CPU=8 Mem=6g CPU=2 Mem=2g CPU=4 Mem=4g

11. Virtualization: Physical-to-Virtual HA/DR Physical servers are used for normal production workload and virtual machines are used for recovery. If a server fails, the application migrates to the virtual machine. Failover across a WAN requires the VCS Global Clustering.

12. Service Delivery - Capacity Management • Operational and Business Reports • Array, SAN, and Backup Performance Trending and Projections • Capacity, Allocation, Consumption Analysis • Potential Wasted Storage Reports

13. Service Support – Incident Management • i3 - Application Performance Management • Automate generation of Incident record when threshold breached • Veritas Configuration Manager • Automatic update of dependency maps to highlight servers with recent changes to facilitate outage resolution

15. Service Support – Problem Management • i3 - Application Performance Management • Indepth modules – Root-cause analysis of performance slowdowns • Database • Application • Web • Storage • ERP/CRM • Veritas Configuration Manager • Automatic update of dependency maps to highlight servers with recent changes to facilitate outage resolution

16. Verification of Problem Resolution Before After

18. Service Support – Configuration Management • Veritas Configuration Manager • Automated hardware and software discovery • Automated building of dependency maps • Server consistency checking • Configuration change tracking • CommandCentral Storage • End-to-end visibility from server to spindle

19. Service Support – Change Management • Veritas Configuration Manager • Externalisation of Configuration Item data via URL or API • Before and after comparison of changes

20. Example – Recommendation for Implementation Configurable IT Service Offerings… …accessed via self-service IT Service Catalog… …validated through workflow-driven Lead process … …delivered through automated provisioning inside the existinginfrastructure… …with predictable performance, schedule & cost… …allows complete financial transparency Storage Mgt Center Performance Mgt Center Backup Mgt Center