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Integrating Your Tour Teams. MOACAC Conference April 11, 2011. Multicultural Recruitment Team Created in early 2000’s to help increase multicultural population Initially called Minority Student Leaders Student Ambassadors – student tour team.

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Integrating your tour teams

Integrating Your Tour Teams

MOACAC Conference

April 11, 2011


Multicultural Recruitment Team

Created in early 2000’s to help increase multicultural population

Initially called Minority Student Leaders

Student Ambassadors– student tour team.

Gives individual, group and open house event tours

Must be 2nd semester freshman and have a minimum 2.5 GPA

The Numbers


What worked and what didn t

MRT-only gave tours for certain events so not trained as well

Not truly multicultural

Stipend pay but no checks and balances system

Student Ambassadors-good tour guides but not representative of the student body.

What worked and what didn’t

The telecounseling change

Each Student Ambassador required to call 2-3 nights per semester

The Good-

trained about the campus and typically “high energy” students

Did not experience burnout


MRT members were not required to telecounsel

The Telecounseling Change

The mrt change

Removed stipend…everyone gets paid by the hour!! semester

More intensive training

Encouraged more diverse populations to participate (athletics, greek)

Pizza parties, holiday parties, teambuilding exercises-bringing the fun back!

Encouraged campus community involvement

The MRT Change

The change

Both groups had same focus-Recruit new students to the University

Understood the need to retain a MRT group

Segregation (negative feelings)

Cohesive training

Balance of time commitment

How can we work together?

The Change

The day it all changed august 29 2009
The Day it all Changed University!August 29,2009

12:00Lunch (Towers Café)

1:00 What it means to be a Southeast Leader (Guest Speaker) 

1:30 Southeast Quiz and prizes

2:00 The Good, The Bad and The Ugly

2:30 What can I change?

2:45 Break

3:00 The BEST Campus Visit!

10:00 Ice Breaker and Introductions

10:30 The New Program

10:45 Campus Updates

-New Data (overall enrollment, etc

-New Improvements on campus (housing,scully/Rhodes)

11:00 Student Ambassador/MRT updates (hiring, events scheduled, telecounseling, etc)

11:15 MRT Leaders

11:30 The “Differences” among us

Expectations University

  • Address the “us vs. them” mentality

  • Uniform training

  • Accountability-not only for self but for the team as a whole

    • Honesty

    • Time management and organization

What happened

More overlap between the teams University

More collaboration

Leadership for each team


Appreciation for Diversity

Mentoring AND more mentoring…

What happened…

And you thought you were just their supervisor

First, Break all of the rules:What the World’s Greatest Managers Do Differently

Good book for first time managers

Mentoring is such a powerful gift

Choose words/advice wisely

Take time to get to know your students

Makes you a better manager/mentor

And you thought you were just their supervisor

Our future

Change names to be more unified Managers Do Differently

Start “branding” our groups

Want students to understand it is an honor and privilege to be a team member

Reduce team leaders

Our Future

Integrating your tour teams

Danielle Alspaugh Managers Do Differently

Associate Director of Admissions

(573) 651-5937

Brandi Brooks

Senior Admissions Counselor

(573) 651-2053