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Enhancements and Workflow Integration in GGUS for Improved Middleware Support

This document outlines the recent developments and planned enhancements in the GGUS system, particularly focused on middleware-specific workflows. Key highlights include the introduction of the DMSU workflow prototypes, which aim to streamline second-level support and tech provider integration. The report generator's remodeling is part of ongoing improvements, emphasizing the need for further processable output formats. Additionally, the continuous integration of 28 NGIs and the push for high availability across the GGUS platform underscore our commitment to reliability and efficient support for technology providers.

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Enhancements and Workflow Integration in GGUS for Improved Middleware Support

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  1. GGUS @ OTAG14/03/11 Torsten Antoni, KIT

  2. Middleware specific Workflows • Various different workflows • DMSU workflow(prototype in Januaryrelease) • DMSU 2nd levelsupport • Tech Provider 3rd levelsupport • Release announcementworkflow(prototype in Februaryrelease) • Tech Provider to SA2 and back • Bothworkflows in oneseperateinstance

  3. Technology Helpdesk TPM Technology Helpdesk DMSU EGI-SA2 GGUS RT accept/reject announce Technology release workflow Workflow for Bugs found in production Technology Provider (EMI / IGE)

  4. Report Generator • reportgeneratorremodeling(discussedtoday) New requirements • e.g. from Middleware groups • Focus on variabilityofthetool • Output only in furtherprocessableformats, e.g. xml (nographics)

  5. NGI Integration • Continuousintegrationof NGIs (ongoing) • Currently 28 NGIs in GGUS • 20 assupportunit (human interface) • 8 withautomaticinterface • 3 xGUSinstances (DE, CH, AEGIS) • 5 withlocal ticket system • Plan tohave all NGIs connectedbyTF’11 • Increasethe rate ofautomaticinterfaces • xGUSorlocalticket system • Maybedecdicatedmeetingforthisat TF?

  6. High Availabilityfor GGUS • Active – active high availablilityconcept • Data layerdone • Logicandpresentationlayerreadybythe end ofthefirst half of 2011

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