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PROMOTING INTEGRITY IN TAX ADMINISTRATIONS - MALAYSIAN EXPERIENCE

PROMOTING INTEGRITY IN TAX ADMINISTRATIONS - MALAYSIAN EXPERIENCE. PRESENTED BY MADAM HABIBAH MD. SOOD INLAND REVENUE BOARD MALAYSIA. INTRODUCTION. Integrity programmes – internalize integrity values among officers Integrity in:. human resource management

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PROMOTING INTEGRITY IN TAX ADMINISTRATIONS - MALAYSIAN EXPERIENCE

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  1. PROMOTING INTEGRITY IN TAX ADMINISTRATIONS - MALAYSIAN EXPERIENCE PRESENTED BY MADAM HABIBAH MD. SOOD INLAND REVENUE BOARD MALAYSIA

  2. INTRODUCTION • Integrity programmes – internalize integrity values among officers • Integrity in: • human resource management • compliance & enforcement activities • collection • taxpayer service & tax education

  3. HUMAN RESOURCE MANAGEMENT • HRM an important channel towards success of integrity agenda • Integrity success is achieved via: • recruitment • training & development • service administration process

  4. HUMAN RESOURCE MANAGEMENT Recruitment & Selection System • system strengthened ensure quality of new officers • systematic recruitmentprocess: • assessment test • evaluation workshop • interview • selection

  5. HUMAN RESOURCE MANAGEMENT Training & Development • instill integrity values via training • image - an organization with strong integrity • disciplined with physical and mental strength • disciplinary procedures - part of training for supervisory & managerial group • conduct joint training programme

  6. HUMAN RESOURCE MANAGEMENT Placement • Rotation of officers to different units / division / branch / department • avoid any abuse of power • to prevent malpractices against rules regulations & work ethics

  7. HUMAN RESOURCE MANAGEMENT Asset Declaration • Detection mechanism • Administrative requirement

  8. HUMAN RESOURCE MANAGEMENT Other Approaches • computer screen savers installed with integrity features • IRBM Pledge– uphold responsibilities & values

  9. COMPLIANCE & ENFORCEMENT • Simplified systems & procedures • Audit Manuals & Investigation Manuals

  10. COLLECTION • Challenges of unreasonable taxpayer demands in collection matters • Officers do not compromise their integrity • Strict procedures & regulations

  11. TAXPAYER SERVICE & TAX EDUCATION Facilitate & Assists • Delivery of timely service pledgedvia the Taxpayer Charter • Workflow information at counters • Electronic services channels expeditetax payments

  12. TAXPAYER SERVICE & TAX EDUCATION Increase Voluntary Compliance • “Friendly, Helpful, Satisfying” service • Conduct tax education in a friendly & less stressful manner • Monitor feedbacks for continuous improvements

  13. CONCLUSION • IRBM - clean image • Continuous integrity programme • Aspire to be a world class revenue collector

  14. TERIMA KASIH ( THANK YOU )

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