1 / 26

Electronic Etiquette

Electronic Etiquette. Ann Marie Sabath: Business etiquette : 101 ways to conduct business with charm and savvy, Career Press. Virginia Shea: Netiquette, www.albion.com/netiquette. Chris the Intern.

arvid
Download Presentation

Electronic Etiquette

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Electronic Etiquette Ann Marie Sabath: Business etiquette : 101 ways to conduct business with charm and savvy, Career Press. Virginia Shea: Netiquette, www.albion.com/netiquette

  2. Chris the Intern Chris received an email that was addressed to 42 people in which the writer spent 5 paragraphs talking about how bad the new marketing campaign is. He wonders if this is an appropriate workplace technique.

  3. General Business Etiquette (that also applies to email) • Treat others with respect. • Make them feel special. • Don’t waste their time. • Don’t be hurtful. • Don’t expect instant replies. • Respond in a timely fashion.

  4. General Business Etiquette (that also applies to email) • Remember that your words and behavior represent you. • Your words can be seen by anyone! • Write well…

  5. A Bad Example! “Hey babe. Can u believe what a jerk that sales manager is?  i could due a better job in my sleep!!!!!!!!!!!!!!!!!!! OUTRAGEOUS! CU L8R. <g>”

  6. General Business Etiquette(that also applies to email) • Behave ethically. • Don’t break the law. • No jokes or gossip.

  7. Workplace Electronic Etiquette • A special note about email… • Advantages: cheap, quick, efficient. • Disadvantages: potential for misunderstandings!

  8. Chris Received this Email… “Would you please get me that report…” “Would YOU please get me that report…” “Would you PLEASE get me that report…” “Would you please get me THAT report…”

  9. Workplace Electronic Etiquette • Managing your email • You’re responsible for checking it! • Know the system rules. • Know what and how to keep, discard, forward.

  10. Workplace Electronic Etiquette • Why send email • To inform; to work toward a goal. • Efficiency. • Is it essential? Correct? Complete?

  11. Workplace Electronic Etiquette • When to send email • Know your workplace culture!

  12. Workplace Electronic Etiquette • What to send • Keep it brief and work-related. • Assume the boss will see it. • Proofread, spell check, no ! • Use a clear subject heading. • Watch your tone. • Follow salutation guidelines.

  13. Chris the Intern Chris was asked to send the new policy handbook to his department. He made sure his message was well crafted and professional, and had no spelling or grammatical errors. After he sent the message, he realized he neglected to include the attachment.

  14. Workplace Electronic Etiquette • To whom to send email • Know your workplace rules. • Be VERY CAREFUL when addressing emails. • Don’t send an email around your boss!

  15. Workplace Electronic Etiquette • How to send email • Use CC or BC with discretion. • Don’t tattle tale! • Don’t cry wolf with “URGENT.” • Maintain “confidentiality.” • PROOFREAD (Career Fair story).

  16. General Business Etiquette(that also applies to phone use) • Treat others with respect. • Don’t waste their time. • Make them feel important.

  17. General Business Etiquette(that also applies to phone use) • Remember that your words and behavior represent you. • You could be heard by anyone. • Speak well. • Pretend your boss is next to you.

  18. General Business Etiquette(that also applies to phone use) • Behave ethically. • Don’t break the law. • Don’t use workplace resources for personal gain.

  19. Workplace Phone Etiquette • Be considerate of others. • Hold • Use it! • Ask first! • Thank them for holding! • Speaker phone

  20. Workplace Phone Etiquette • Be considerate of others. • Conference call • Confirm prior to call. • Provide clear instructions. • Connect callers in priority order. • Begin with introductions and close with a summary.

  21. Workplace Phone Etiquette • Be considerate of others. • Be ON TIME for a phone appointment. • Don’t call during busy times. • Don’t answer if you can’t talk! • Use your message to let callers know if you are in. • Keep your cool.

  22. Workplace Phone Etiquette • Know your responsibilities. • Check voice mail 3-4 times per day.

  23. Workplace Phone Etiquette • Pay attention to detail. • Repeat information when taking a message. • Plan your call before you make it. • Listen to what the other person says. • Leave a specific, brief message. • Role play: taking a message

  24. Workplace Phone Etiquette • Think about how you sound. • No CHEWING! • Smile! • Enunciate! • Stand up. • Don’t rush the caller.

  25. Workplace Phone Etiquette • Cell phones • Use them out of hearing range. • Silence the ring.

  26. Chris the Intern Chris is doing very well in his internship, in large part because he’s not afraid to ask questions. What questions do you have?

More Related