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Chapter 9

Chapter 9. Producing World-Class Goods and Services CPS questions. 1. In recent years, the service sector of the U.S. economy has done which of the following?. Grown much more rapidly than the manufacturing sector Become the low-wage sector of the U.S. economy

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Chapter 9

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  1. Chapter 9 Producing World-Class Goods and Services CPS questions

  2. 1. In recent years, the service sector of the U.S. economy has done which of the following? • Grown much more rapidly than the manufacturing sector • Become the low-wage sector of the U.S. economy • Achieved extremely high productivity gains according to government reports • Focused less on quality and more on reducing costs of production

  3. 2. Efforts to redesign and rebuild America's manufacturing base likely to: • Fade in importance as foreign manufacturers continue to gain control of important markets • Continue to be an important issue in the near future • Focus on government efforts to foster performance in a few key industries • Give way to an intense effort to convert the U.S. to an entirely service-based economy

  4. 3. Which of the following will the U.S. have to do to strengthen its manufacturing base in the future? • Uncover lower wage workers in the U.S. to compete with China • Continue to innovate • Support students in high school and college interested in studying the arts • Cut the amount of benefits offered to workers

  5. 4. The resurgence of U.S. manufacturing firms in recent years can be credited to which of the following? • The government’s willingness to implement policies designed to protect U.S. firms from low-cost foreign competition. • A decision by many U.S. manufacturers to drastically reduce costs by making more extensive use of mass production techniques. • A number of significant changes in both the production techniques and management styles used by U.S. firms. • A relaxation of government laws that has allowed manufacturing firms to merge more easily, thus achieving stronger market positions.

  6. 5. The specialized area of management that converts or transforms resources into goods and services is called • logistics management. • resource engineering. • intrapreneuring. • operations management.

  7. 6. Amit is a freshman in college who has not yet decided on his major. He is thinking about majoring in operations management and is concerned about job opportunities in this field. Which of the following statements about jobs for operations management majors is most accurate? If he majors in operations management, Amit will: • have limited job opportunities because operations management positions are only available in the slowly growing manufacturing sector. • acquire skills and knowledge that are valuable to firms in both the manufacturing and service sectors. • have plenty of job offers, but they will mainly be in low wage positions in the service sector. • find plenty of employment opportunities in the government and education, but not very many in the private sector.

  8. 7. The Hilton hotel offers restaurants with the finest service, elevators that run smoothly, and a front desk that processes people quickly. Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room. Which of these is responsible for implementing these customer benefits? • Human resources management • The management staff • Operations management • Production management

  9. 8. Victor Barker manages one location of the Six Seasons, an upscale hotel chain located throughout the U.S. The chain’s target market is business travelers. John and his staff will go to any lengths to service the guests. Many times staff members have had to locate U.S. electrical adapters for European guests in electronic stores close to the hotel. This led to a change in the items carried in the hotel shop. Now adapters useful to guests from around the world are carried as a regular item in the Six Seasons shop. To ensure the guests are delighted and able to easily use their electronic equipment at the hotel, Victor and his staff have engaged in: • sourcing management. • operations management. • strategic human resources. • production.

  10. 9. The type of utility that is value added by the creation of finished goods and services using raw materials, components, and other inputs is: • manufacturing. • marginal. • consumption. • form.

  11. 10. Which of the following uses computers to help design products? • PERT • QPC • DPA • CAD

  12. 11. Jumpin’ Jane’s Emporium offers to produce hats and caps according to customers' requests. Jumpin’ Jane's must be using which of the following? • Analytic system • Just-in-time system • Intermittent process • Continuous process

  13. 12. Dairy Whiz, Inc., combines sugar, cream, eggs, and flavorings, then churns and cools the resulting mixture to a very low temperature until it freezes, creating ice cream. The method Dairy Whiz is using is an example of which of the following? • An analytic production system • Process manufacturing • An assembly process • A symbiotic process

  14. 13. In an evaluation of an area as a possible site for a facility location, which of the following quality-of-life considerations would be included? • Crime rates and quality of schools • Proximity to ports and rail facilities • Such considerations would not play an important role, because they have little to do with profitability • Number of Congressmen in the district

  15. 14. Which of the following is the physical arrangement of resources in the production process? • Facility location • Facility layout • ERP • RRL

  16. 15. New developments in information technology has: • had a little effect on business location decisions • given businesses even greater flexibility in their location decisions • created a movement of firms back to urban areas where access to this technology is greatest • reduced the impact government policies have on location decisions

  17. 16. Which of the following statements about facility location is most accurate? • Very few firms are still influenced by labor costs when making decisions about where to locate. • Recent changes in information technology have led firms to favor locations near major urban areas. • Manufacturers often seek to reduce time-to-market by locating facilities in areas with access to key modes of transportation. • No matter how large they become, most companies ultimately choose to locate major facilities within a few miles of the area in which they started business.

  18. 17. A ________ is a bar graph that clearly shows what projects are being worked on and how much of each project has been completed. • grid chart • Gantt chart • priority chart • stem chart

  19. 18. Managers concerned with _______ find both PERT diagrams and Gantt charts useful. • calculating the rate of profit earned in a particular market • making sure that projects are completed on time • estimating the cost of completing a project • establishing formal lines of authority and responsibility within an organization

  20. 19. A PERT network consists of activities linked by arrows. Suppose two of the activities on the network are labeled "A" and "B". An arrow from "A" to "B" would indicate which of the following? • The same resources used to complete "A" can also be used to complete "B". • "A" and "B" can be completed at the same time. • "A" takes longer to complete than "B". • "A" must be completed before "B" can begin.

  21. 20. Pat Lombardo is a production and operations manager who likes to keep track of how various projects are progressing. One of Pat's favorite tools is a bar graph that shows how much work has been completed on the projects that are currently underway. Which of the following does Pat like to use? • CAD/CAM diagram • Input-output graph • Gantt chart • Targeted Completion Date Graph

  22. 1. Answer: A LG: 1 Page: 236 2. Answer: B LG: 1 Page: 235 - 236 3. Answer: B LG: 1 Page: 235 – 236 4. Answer: C LG: 1 Page: 235 5. Answer: D LG: 2 Page: 236 6. Answer: B LG: 2 Page: 236 7. Answer: C LG: 2 Page: 237 8. Answer: B LG: 2 Page: 237 – 238 9. Answer: D LG: 3 Page: 238 10. Answer: D LG: 3 Page: 240 11. Answer: C LG: 3 Page: 239 12. Answer: B LG: 3 Page: 239 13. Answer: A LG: 4 Page: 244 14. Answer: B LG: 4 Page: 245 15. Answer: B LG: 4 Page: 245 16. Answer: C LG: 4 Page: 243 17. Answer: B LG: 5 Page: 251 18. Answer: B LG: 5 Page: 251 19. Answer: D LG: 5 Page: 251; figure 9.4 20. Answer: C LG: 5 Page: 251

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