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Steve Lockwood Parsons Brinckerhoff May 1, 2008

Institutional Architectures to Advance Operational Strategies Maryland Transportation Operations Summit. Steve Lockwood Parsons Brinckerhoff May 1, 2008. Applying Capability Maturity Model to SDOT Operations Programs. Identify Effective agencies

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Steve Lockwood Parsons Brinckerhoff May 1, 2008

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  1. Institutional Architectures to Advance Operational StrategiesMaryland Transportation Operations Summit Steve Lockwood Parsons Brinckerhoff May 1, 2008

  2. Applying Capability Maturity Model to SDOT Operations Programs • Identify Effective agencies • Determine the combination of capabilities evident in the more effective agencies • Determine the institutional architecture to support increased levels of maturity • Identify Change Strategies to achieve the supportive architecture

  3. Operations Capability Maturity Levels Goal for the future A few Leaders Integrated Transitioning Agencies (most) Level 3 Managed Fully coordinated, performance-driven Level 2 Ad Hoc Level 1 Processes fully documented & staff trained Support Arch. Ad hoc operation. Relationships not coordinated Support Arch. Support Arch.

  4. Preconditions for Effective Systems Operations Planning/Programming Scope Concepts/procedures Technology and Systems Measurement Institutional Architecture Dimensions Culture Leadership Authorization Resources Organizational Structure Technical capacities Partnerships Major Variables

  5. Correlation between Operations Maturity Levels And Institutional Architecture Improve improve Performance Criteria For Levels Performance Criteria For Support Organize Organize

  6. The “Rules” of OCM • Continuous improvement (effectiveness) is objective • Improvement requires consistent processes (planning, budgeting, best technology), measurement, documentation and training • The levels are incremental combinations of processes establishment and measurement • Each level builds on that previous via establishing more supportive institutional arrangements. • Current OCM level is based on the row with the lowest score.

  7. The Operations Maturity Levels Concept

  8. Levels of Operations Maturity

  9. Institutional Architectures Supporting Capability Levels

  10. Operations Capability Maturity Levels Goal for the future A few Leaders Integrated Transitioning Agencies (most) Level 3 Managed Fully coordinated, performance-driven Level 2 Ad Hoc Level 1 Processes fully documented & staff trained Support Arch. Ad hoc operation. Relationships not coordinated Support Arch. Support Arch.

  11. Strategies to Improve Institutional Architecture (Examples Only)

  12. The Potential of Operations Capability Maturity Model • Shared vision of what is best practice • A common language for discussing the state of play • Vertical and horizontal management relationships • Formalized, transparent (self) appraisal process • Suits any type of organization by size, problems, • A framework for prioritizing change management tactics • Basis for benchmarking across organizations

  13. The Operations Maturity Levels Concept

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