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Typology and how to handle individuals in training. The uncooperative type. The talkative type. The know-all type. The thick-skinned type. The shy type. The positive type. The highbrow type. The aggressive type. The persistent type. Typology and how to handle individuals in training
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Typology and how to handle individuals in training The uncooperative type The talkative type The know-all type The thick-skinned type The shy type The positive type The highbrow type The aggressive type The persistent type
Typology and how to handle individuals in training Purpose One of the most important conditions for a successful meeting, presentation or training session is to accept other persons for what they are instead of criticising them. In practice, this can be very difficult. 1 The aggressive type Stay quiet. Don’t get involved. Stop him monopolising. Let the group “defeat “ him. 2 The positive type A great help in discussion. Let him contribute. Invite him into discussion. Use him frequently. 3 The know-all type Let the group deal with his statements and “theories”. 4 The talkative type Interrupt him tactfully. Limit his continuous flow of words and speaking time. 5 The shy type Ask him simple questions. Increase his self-confidence. Give credit when possible. 6 The uncooperative type Play on his ambitions. Recognise his knowledge and experience and use them. 7 The thick-skinned uninterested type Ask him about work. Get him to give examples from his field of interest. 8 The highbrow type Don’t criticize. Use the “yes, but” technique. 9 The persistent type He tries to trap you. Pass his questions back to the group.