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Quality Standards                                                     for Child Helplines

Quality Standards                                                     for Child Helplines. History. 2008               PSP Taskforce =>  PSA tool 2016               QACHAC             2016-2020      General Strategy Child Helpline International => new QS IC 2018           Launch pilot new QS.

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Quality Standards                                                     for Child Helplines

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  1. Quality Standards                                                    for Child Helplines

  2. History • 2008               PSP Taskforce =>  PSA tool • 2016               QACHAC             • 2016-2020      General Strategy Child Helpline International => new QS • IC 2018           Launch pilot new QS

  3. QACHAC • Quality Assessment for Child Helplines Advisory Council (QACHAC) established to help develop this refined quality assurance framework. • 2 Groups • Criteria Working Group to develop minimum quality standards. • Model Working Group to consider tool(s) to facilitate child helplines in reporting against these standards.

  4. Members to the QACHAC Criteria Working Group Model Working Group Jennifer Murdoch (KHP) Nikolaus Koufos (Data Expert, Stichting Spark) Helen Mason (Child Helpline International) • JonnaKarlsson (UNICEF) • Florence Nkhuwa (Childline Zambia) • Caroline Price (BEAT UK) • SherifAboushady (NCCM Egypt) (Steve Erwood - Child Helpline International)

  5. Benefits of quality standards • Common principles for all • Improve quality • Synthesis of good practice & learning • Better advocacy, CB & communication • Sustainability & funding

  6. Improving our quality standards framework •  10 years •  Time-consuming & repetitive  •  Adapting to different national settings & simplification •  Standards & guidelines seek to help Child Helplines to improve quality • Four basic sets of principles 

  7. Four sets • Principles for • Organisation Structure & Operations • Working with Children & Young People • Working with Others • Data Collection, Monitoring & Evaluation

  8. The quality standards framework • Annual self-assessement = membership criteria  • Guidelines explain how compliance with the quality standards can be evidenced and assessed.  • If members cannot or do not meet a standard, they can describe how they intend to do so by time of the next assessment, and what support may be required. • We will continue to develop the framework to describe those steps that can be taken when quality standards are not being met.

  9. Next Steps

  10. Questions?& thank you!

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