media and communication n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Media and Communication PowerPoint Presentation
Download Presentation
Media and Communication

Loading in 2 Seconds...

play fullscreen
1 / 24

Media and Communication - PowerPoint PPT Presentation


  • 92 Views
  • Uploaded on

Media and Communication. Farrokh Alemi, Ph.D. Lee Baliton. Media and Communication Part 1 of 2. Communication – What is it?. Communication skill is essential 90% of working time spent communicating Encourages an open and trusting environment Helps in solving conflict.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Media and Communication' - armen


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
media and communication

Media and Communication

Farrokh Alemi, Ph.D.Lee Baliton

communication what is it
Communication – What is it?
  • Communication skill is essential
  • 90% of working time spent communicating
  • Encourages an open and trusting environment
  • Helps in solving conflict

From “Project communication management: five steps” by Michael S. Terrell

communication what is it1
Communication – What is it?
  • Communication skill is essential
  • 90% of working time spent communicating
  • Encourages an open and trusting environment
  • Helps in solving conflict

From “Project communication management: five steps” by Michael S. Terrell

communication what is it2
Communication – What is it?
  • Communication skill is essential
  • 90% of working time spent communicating
  • Encourages an open and trusting environment
  • Helps in solving conflict

From “Project communication management: five steps” by Michael S. Terrell

communication what is it3
Communication – What is it?
  • Communication skill is essential
  • 90% of working time spent communicating
  • Encourages an open and trusting environment
  • Helps in solving conflict

From “Project communication management: five steps” by Michael S. Terrell

communication skills
Communication Skills
  • Information exchange
    • Sender – preparer and sender of message
    • Message – information being sent or retrieved
    • Receiver – whom the message is intended for
communication skills1
Communication Skills
  • Information exchange
    • Sender – preparer and sender of message
    • Message – information being sent or retrieved
    • Receiver – whom the message is intended for
communication skills2
Communication Skills
  • Information exchange
    • Sender – preparer and sender of message
    • Message – information being sent or retrieved
    • Receiver – whom the message is intended for
types of communication
Types of Communication
  • Formal Communication
    • Based on role and relationship
    • Focus on project tasks
      • Email, phone calls, face to face meetings, memo, official letters
  • Informal Communication
    • Outside of formal boundaries
      • Rumors, informal, un-confirmed project news
      • Employee relationships and interactions
types of communication1
Types of Communication
  • Formal Communication
    • Based on role and relationship
    • Focus on project tasks
      • Email, phone calls, face to face meetings, memo, official letters
  • Informal Communication
    • Outside of formal boundaries
      • Rumors, informal, un-confirmed project news
      • Employee relationships and interactions
forms of communication
Forms of Communication
  • Verbal
    • Fast
    • Easy
    • Less complicated
  • Non-Verbal
    • Concise
    • Easier form when sharing complicated processes or instructions
forms of communication1
Forms of Communication
  • Verbal
    • Fast
    • Easy
    • Less complicated
  • Non-Verbal
    • Concise
    • Easier form when sharing complicated processes or instructions
methods of communication
Methods of Communication
  • Packaging and encoding the message
    • Understandable format
      • Language, symbols and pictures
  • Transmit the message
    • Which media to use when sending
  • Decode the message
    • How the message is retrieved and understood
      • Reading the email
      • Listening to the presentation
methods of communication1
Methods of Communication
  • Packaging and encoding the message
    • Understandable format
      • Language, symbols and pictures
  • Transmit the message
    • Which media to use when sending
  • Decode the message
    • How the message is retrieved and understood
      • Reading the email
      • Listening to the presentation
methods of communication2
Methods of Communication
  • Packaging and encoding the message
    • Understandable format
      • Language, symbols and pictures
  • Transmit the message
    • Which media to use when sending
  • Decode the message
    • How the message is retrieved and understood
      • Reading the email
      • Listening to the presentation
barriers of communication
Barriers of Communication
  • Structural Barriers
    • Distortion of message based on perception and needs
      • Email lacks personal touch
  • Interpersonal Barriers
    • Message distorted - assumptions, pre-judgments, and distractions
      • Low-richness channels = one-way
        • Reports, Bulletins, Memos, E-Mail
      • High-richness channels = two / multiple way
        • Telephone communication, face to face interaction
barriers of communication1
Barriers of Communication
  • Structural Barriers
    • Distortion of message based on perception and needs
      • Email lacks personal touch
  • Interpersonal Barriers
    • Message distorted - assumptions, pre-judgments, and distractions
      • Low-richness channels = one-way
        • Reports, Bulletins, Memos, E-Mail
      • High-richness channels = two / multiple way
        • Telephone communication, face to face interaction
diversity and communication
Diversity and Communication
  • Cultural differences
    • Courtesy becomes a barrier
      • Saying “Maybe” when they mean “No”
      • “Getting to know you” before “Getting down to business”
    • Non-Verbal gestures
diversity and communication1
Diversity and Communication
  • Cultural differences
    • Courtesy becomes a barrier
      • Saying “Maybe” when they mean “No”
      • “Getting to know you” before “Getting down to business”
    • Non-Verbal gestures
communication requirements organizational chart
Communication Requirements – Organizational Chart
  • Source of reference:
    • Structure
    • Communication flow
    • Team structure
    • Roles and responsibilities
communication requirements nodes of communication
Communication Requirements – Nodes of Communication
  • Shows where and to whom the information flows
    • Nodes are the participants
    • Lines between the nodes are the connection

From “Project communication management: five steps” by Michael S. Terrell

communication style
Communication Style
  • Communication protocol
    • Generally accepted communication style
    • Understand expectations
    • Follow decision making processes
    • Give credit where it is due
      • Commend accomplishments
      • Recognize each team’s effort
take home lesson

Take Home Lesson

Concise and effective communication is important in project management.