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Business Etiquette Developed by Juanita Johnson, Professor LSU AgCenter, Baton Rouge, LA Topics 1. Appearance Business/Business Casual 2. Social Graces Introductions/Greetings/Handshake 3. Communication Skills Conversation/Office Culture 4. Table Etiquette Basic Manners/Eating Out
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Juanita Johnson, Professor
LSU AgCenter, Baton Rouge, LA
2. Social Graces
3. Communication Skills
4. Table Etiquette
Basic Manners/Eating Out
Your business image starts with the way you are dressed and is reinforced with your personal mannerisms.
to put together a working wardrobe.
In the business world, whoever is the
person is introduced to everyone else in order of their position.
An exception is, that a clientshould be introduced first, even if you are with someone of higher rank within your company.
The quality of your life
is the quality of your communication.
Your attitude is important, because it
contributes to how well you will fit into the work environment.
Guests order first
Enter your chair from the left and exit to the right
Business is discussed after the food order is taken
The person who extends the invitation, pays the bill
Formal Dinner Place Setting
2. Fish Fork
3. Dinner or Main Course Fork
4. Salad Fork
5. Soup Bowl & Plate
6. Dinner Plate
7. Dinner Knife
8. Fish Knife
9. Soup Spoon
10. Bread & Butter Plate
11. Butter Knife
12. Dessert Spoon and Cake Fork
13. Sterling Water Goblet
14. Red Wine Goblet
15. White Wine Goblet
The references that follow offer different insights on business etiquette. So, it is worth your time to review several
references to get a broader perspective.
Emily Post’s Etiquette (16th Edition)
The New Manners
Business Etiquette for Dummies
Table of contents
See all 59 sample pages
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