2. Getting Started. Be sure your keyboard is free of clutter. A notebook laying on your keyboard can be pressing down a key, causing your keyboard to not work properly.Where is your cursor? Wherever your curser is on your screen, the keys you are typing will appear.. 3. Common Mistakes. Note the caps lock key. Press it down and see what impact it has on all the other keys. Press it again. What happens?If you have a wireless keyboard that is not working, check the batteries..