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General IS Assembly Meeting. January 27, 2009. Agenda. 10:00-10:15 Kick-Off Video 10:15-10:20 Welcome Fred Hammond 10:20 -10:30 Introduction Bert Robles 10:30-10:50 Clinical Application Ernie Weber Cont. Revenue Cycle Apps.

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slide2

Agenda

  • 10:00-10:15 Kick-Off Video
  • 10:15-10:20 Welcome Fred Hammond
  • 10:20 -10:30 Introduction Bert Robles
  • 10:30-10:50 Clinical Application Ernie Weber
  • Cont. Revenue Cycle Apps.
  • 10:50-10:55 Customer Support Group Dilip Nath
  • 10:55-11:05 Business Applications Rick Ramlakhan
  • 11:05-11:15 Scientific Computing Matt Avitable
  • 11:15-11:25 Academic Computing Greg Conyers
  • 11:25-11:35 Biomedical Comm. Manny Bekier
  • 11:35-11:45 Video – “Change•••”
  • 11:45-11:55 Information Security Brian Gaon
  • 11:55-12:05 Telecommunications Melanie Scott
  • 12:05-12:15 Network Technology Joel Stern
  • 12:15-12-25 Interoperability & Applications Tony Pagnoni
  • 12:25-12:35 Systems Operations Robert Losonsky
slide3

Office of the CIO

We Heal

We Teach

We Discover

slide4

Office of the CIO

  • Today’s Objectives
    • Recognition of our People
    • Reflect on our Accomplishments
    • Our Challenge Ahead
    • Our Professionalism & Growth
slide5

Office of the CIO

  • Performance Programs
    • Drafts Completed –UUP Management & Staff
    • Completion of Performance Programs by 2/16/09
      • Professional & Technical Growth Plan!
  • E-Learning SkillSoft
    • Extensive Courseware (800) & Referenceware libraries (4500)
      • Interactive Courses & Certificate Programs
      • Learning Simulations
    • Thousands of the latest and best business and technology books
    • Broad and deep coverage of over 100 different technology topics
slide6

Office of the CIO

Gartner : World Class Research & Consulting Services

1,200 research analysts and consultants

  • Application Development & Integration
  • Business Intelligence
  • Business Process Management
  • Consumer Technologies
  • Customer Relationship Management
  • Data Management & Integration
  • Emerging Trends & Technologies
  • Enterprise Architecture
  • ERP & Supply Chain Management
  • High-Performance Workplace
  • IT Asset Management
  • IT Operations
  • IT Management
  • Mobile & Wireless
  • Networking & Communications Equipment
  • Networking & Communications Services
  • Open Source
  • Outsourcing
  • PCs, Laptops & Handheld Devices
  • Security & Privacy
  • Servers & Storage
  • Web Services
slide10

CAG - Computer Applications Group

  • SUNY Health Bridge (Electronic Medical Records)
  • Revenue Cycle Applications Group

Ernie Weber

slide11

Clinical Applications & Imaging Group

Staff Recognition

  • Michael J. Burns, Associate Administrator
  • Dynesdal Wint, Associate Director
  • Richard Ajimati, Supervising Prog Analyst
  • Tracy L. Coar, Sr. Administrative Asst.
  • Maryam McCallum, IT Training Coordinator
  • Eon Watts, Lead Programmer
  • Aleksandr Roytberg, Supervising Prog Analyst
  • Sean Bullen, Supervising Prog. Analyst
slide12

Clinical Applications & Imaging Group

Key Accomplishments for 2008

  • Viasys Epilepsy Monitoring System Upgrade
  • CoPathplus – Implementation of Dragon Naturally Speaking Voice Recognition
slide13

Clinical Applications & Imaging Group

Key Accomplishments for 2008

  • Philips OB TraceVue Fetal Monitoring System – Revision upgrade to Rev E.0.0.1
  • T-SystemEV- total of four system upgrades and two revision upgrades
  • 3M Healthcare System –Installation of the 3M ClinTrac and Abstracting System
slide14

Clinical Applications & Imaging Group

Key Accomplishments for 2008

  • Tumor Registry System Upgrade
  • Nurse Scheduling / System Upgrade
  • Cactus Physician Credentialing System
  • All Radiology PACS images are available on the web.
slide15

Clinical Applications & Imaging Group

Key Accomplishments for 2008

Document Imaging Management

System (DIMS)

  • Backfile Conversion – total of 5.8 million pages scanned
  • 11.5 million images in our enterprise-wide system
slide16

Clinical Applications & Imaging Group

Key Accomplishments for 2008

ORSOS-Operating Room System

  • Implementation of Renal Division (Inventory, Scheduling and Charging)
  • Post case turn-around time has improved productivity and operations
slide17

Clinical Applications & Imaging Group

Key Accomplishments for 2008

GE Centricity Picture Archiving and Information System

  • Established workflow for Echo and Cath Lab
  • Established work list management for Cath Lab
  • Installed Cardiology Information System 1000 reading workstations
slide18

Clinical Applications & Imaging Group

Key Accomplishments for 2008

Clinical Application System Training

  • Cerner LIS Order Entry / Inquiry
  • Eagle Appointment Scheduling/ Patient Inquiry
  • PC Literacy
  • SUNY HealthBridge
  • Nursing Desktop Icon Training
slide19

Clinical Applications & Imaging Group

Looking Ahead 2009/2010

  • GE Centricity – Cardiology Phase 1 “go-live” = 1st qtr 2009
  • Morrisey System for Case Management, Denials, Social Work, Infection Control, Performance Improvement
  • Implementation of the Impac Radiation Oncology Management System
slide20

Clinical Applications & Imaging Group

Looking Ahead 2009/2010

  • Implementation of Powerscribe Radiology Voice Dictation System
  • Expansion of the Document Imaging System campus-wide
slide21

SUNY HealthBridge

Staff Recognition

  • Michelle Daniels-Devore
  • Brenda Jenkins
  • Marva Lawrence
  • Jeffrey Lee
  • Henry Tseng
  • Benjie Tudtud
  • Alex Peskowski
slide22

SUNY HealthBridge

Key Accomplishments for 2008

Patient Lists and Results Retrieval

  • Nursing units: 61, 62, 63, Dialysis. Adult Chemo.
  • Nursing units: 81, 82, 83, 71,72, 73,74, Epilepsy, 52.
  • Nursing units: 41,42, 43, RR, 31, 32, 33,34,22, 24.
slide23

SUNY HealthBridge

Second Activation

Activation of Clinical Documentation in Suite B (Family Practice)

  • Physician and Nurses notes
  • Immunization Record
  • Wellness schedule
  • Medication Profile
slide24

SUNY HealthBridge

Looking Ahead 2009/2010

  • 5.0 System Upgrade.
  • Pharmacy Activation
  • Additional Clinic Activations with new functionality including Rx Writer, Pt Tracking, and Scheduling.
  • Computerized Physician Order Entry (CPOE) Activation.
slide25

Revenue Cycle Applications Group

Staff Recognition

  • Izzy Chait
  • Stuart Clenman
  • Dilip Nath
  • Garett King
  • Michael Macht
  • Parvin Tavakoli
  • Goldy Stern
  • Riva Stockhammer
  • Dipa Nath
  • Joy Eisenstat
  • Siva kana
slide26

Revenue Cycle Applications Group

Key Accomplishments for 2008

  • Implemented new Physician NPI Set-up & UB04 Claim format, replaced UB92.
  • POA – Present on Admission Set-up, new data collection requirements for billing and SPARCS.
  • Medicaid’s New OP Ambulatory Procedure Group coding logic and reimbursement Set-up for Clinic encounters. New logic for OP reimbursement like the IP Diagnostic Related Groups.
  • Successfully Installed and support for NDC’s ePremis product, which provides a Claim Manager and a Claim’s Clearing House.
  • Bay Ridge Go-Live – Registration and Billing Set-up.
  • We have Completed merging 40,000 patients, reducing our MPI by 20,000. This is a prerequisite to interfacing with multiple systems.
  • We are live with Accu-Match in the Emergency Room and Admitting areas and will be live in the OPD area by March 2009.
  • Eagle Support for Clintrac MR Coding System & for Lawson Implementation.
slide27

Revenue Cycle Applications Group

Looking Ahead 2009/2010

  • Further rollout of APG in 2009
  • Implement remainder of the Accu Match in 2009
  • Implement Document Imaging Report Distribution tools to incorporate the existing FISRAS reports distribution system.
  • Train and Encourage users to use the document imaging system product to use for data analysis and business planning.
  • Implement Business Objects Data Integrator Solutions.
  • Migrate legacy data from dbase to Microsoft SQL environment.
  • Streamline information submission to various agencies including SPARCS, UHC, DOH and NYCLIX.
slide28

Dilip Nath

Customer Support Group

slide29

Customer Support Group

Staff Recognition

  • Nigel Robertson (New Member)
  • Dawn Qiu (New Member)
  • Jogy Mathew (New Member)
  • Vicente Farias (New Member)
  • Larin Battles (Temp)
  • Maurice Augustin (Temp)
  • Arkadiy Dvorkin
  • Steve Fouchong
  • Joshua Kellerman
  • Joseph Menuau
  • Siva Kana
  • Gio Augustin
slide30

Customer Support Group

Key Accomplishments for 2008

  • Deployed over 500 New Devices.
  • Provided resolutions to over 12,000 reported incidents.
  • Consolidated support technicians, Desktop & 1st level applications support functions to a single point of contact.
  • Completed support center maturity assessments by HDI. (Help Desk Institute)
  • Provided professional training to most of the staffs on Windows Vista, Mac, Citrix, Customer Service Skills, and Certified several of the staff by Help Desk Institute.
slide32

Customer Service Group

Looking Ahead 2009/2010

  • Extend business hours from 8am to 8pm & by 2010 extend to 24/7/365 days.
  • Upgrade Track It 7.0 (incident management system) to 8.5 & implement best practice.
  • Introduce online customer feedback and launch self service.
  • Full implementation of ASCD (automated skills based call distribution) system.
  • Introduce ITIL methodology and KPI (Key performance indicators).
  • Increase remote support, and first call resolutions including mobile users.
slide33

Enrick Ramlakhan

Business Applications Group

slide34

Business Applications Group

Staff Recognition

  • Janet Karageozian
  • Ivan Vasquetelles
  • Elizabeth Schwartz
  • Herve Blemur
  • Vicki Marsan
slide35

Business Applications Group

Key Accomplishments for 2008

  • DMC Lawson Supply Chain Team – Implemented the following applications for DMC RX:
    • Mobile Supply Chain Implementation
    • GHX / EDI (Electronic Data Interchange)
    • Requisition Self Service Implementation (RSS)
    • Electronic Recognition to Purchase Order Process
  • DMC Lawson H R Team
    • Transitioned over to SUNY HR from PDS (Personal Data System)
    • Daily XML imports of SUNY HR transactions for load to Lawson
  • DMC Lawson Finance and G/L Team
    • Lawson G/L Go-Live on January 1, 2009
  • DMC Information Services
    • Building custom interfaces and solutions to fit Lawson for DMC
    • Maintaining the multiple technologies and platforms required for Lawson
slide36

Business Applications Group

Looking Ahead 2009/2010

  • Lawson Supply Chain Rollout July 1, 2009
    • Interface SUNY DMC Purchase Orders with SUNY Admin
    • Implement Lawson Supply Chain Management for Central Stores
    • Begin Requisition Self Service rollout for select departments
  • Lawson Business Intelligence Roll Out 3rd Q 2009
    • Dashboard Reports
    • Smart Notifications
    • Process Flow
  • Lawson Budget and Planning Roll Out 4th Q 2009
slide37

Matthew Avitable

Library Systems and

Scientific Computing

slide38

Scientific Computing

Staff Recognition

  • Dr. Jay Weedon
  • Mr. Fred Houston
  • Ms. Patricka Brown
slide39

Library Systems

Key Accomplishments for 2008

  • What happened this year
    • Cell phone coverage in the lower level of the library
    • Transition to Macintosh desktop systems for Library staff
      • Virtual system for Microsoft applications
        • Parallels
        • VMFusion
      • Library admin servers now running MAC OS X
slide40

Scientific Computing & Library Systems

Looking Ahead 2009/2010

  • Completion of Server Room (EB16)
  • eCommerce contract finalized and implemented
  • Implementation of XenApps (Citrix Virtualization)
  • High hopes for a High Performance Computing System
slide41

Greg Conyers

Academic Computing

slide42

Academic Computing

Staff Recognition

  • Educational Computing
    • Jim Neill
    • Brett Laurance
    • Lucien Frederic
  • Web and Systems
    • Damian Alleyne
    • Kenz Adai
  • Banner
  • Sophie Christoforou
  • Banner team leaders
  • Student Information Systems
    • Dina Britan
    • Jimmy Chin
    • Vira Fedoriv
    • Kevin Chia
    • Glenn Thomas
  • Administrative
    • Omesha Paschal
slide43

Academic Computing

Key Accomplishments for 2008

  • Banner
      • Self serve Admissions Phase 1
      • Commencement data collection
      • Health Insurance waiver
      • Enhancement of Discover reporting
      • Clinical Rotation scheduling
      • Admissions interview scheduling
      • Finalized data migration
slide44

Academic Computing

Key Accomplishments for 2008

  • Academic Computing
      • Graduate Medical Education (GME) Software selection
      • Document imaging of Academic Administration records
      • Continued Development of Sharepoint Pilot for IS
      • Assume responsibility for development and management of Academic VMware
slide45

Academic Computing

Key Accomplishments for 2008

  • Educational Computing (Jim Neill)
      • Installation of 108 Computers
      • Upgrade of Angel Courseware and Modifications
      • Clicker introduced into curriculum
      • Projector installations
      • Acquisition of Smart-boards
      • Gross Anatomy Lab : Video Cameras /Computer and AV displays
      • Turnitin anti-plagiarism software
      • Remote administration of public computers
slide46

Academic Computing

Key Accomplishments for 2008

  • Educational Computing (Jim Neill)
      • Installation of teaching software suite for faculty
        • Acrobat
        • Photoshop elements
        • SPSS
      • Assessment of Academic technology needs throughout the 5 colleges
      • Development of online tutorials for faculty and students
      • Upgrade of Adobe Connect Web meeting software (Breeze)
      • National Board of Medical Examiners (NBME) on-line exams for College of Medicine (COM) clerkships
slide47

Academic Computing

Looking Ahead 2009/2010

  • DR Planning
  • Technology integration into COM curriculum
    • MS 1 students will be required to purchase laptops for use with
      • Virtual Microscopy
      • Computerized exams
  • Installation of smart boards in carrels
  • Clinical data Collection for Students using GME Software
slide48

Academic Computing

Looking Ahead 2009/2010

  • Lecture Capture/Podcasting
  • Production rollout of Sharepoint
  • Banner
    • Credit Card Payment add-on to Banner
    • Admissions Phase 2
    • Complete online application
    • Banner 8 upgrade planning
    • Integrated self service
    • Angel courseware integration
  • Deployment of room scheduling software for departmental use
slide49

Manny Bekier

Biomedical Communications

slide50

Biomedical Communications

Staff Recognition

  • Web Development – John Zubrovich, Aaron Cormier, Don Stankalis
  • Digital Signage – Frank Fasano
  • Graphic Design/Print Production - Bruce Kuo, Richard Kipper, Frank Fasano
  • Video Production & Videoconferencing – Louis Ebarb, Ustinov Luke
  • Photography Unit – Ernest Cuni, Marcos Lainez
  • Administrative Assistant- Lila Jones
slide51

Biomedical Communications

Key Accomplishments for 2008

  • Web Development
    • Launch of New Campus Wide Website 2/14/2008
    • Content Management Installation and Training (45 Depts.)
    • 32 New Websites & 21 Websites in Development
  • Campus Publications (Research, Hospital, Academic)
    • ( ie. Health Reports, Profiles in Innovation Research Downstate)
  • Video Conferencing
    • Participate in regional an international video conferences
    • Weekly Grand Rounds (Maimonides, Lutheran and LICH)
  • Video Production goes High Definition
    • 81 Health Center Productions (for NYC, Queens, B’klyn Cable TV)
  • Digital Signage System
  • Poster Sessions (185 Research Poster Sessions)
  • Sesquicentennial Biomed Sub-Committee
    • Website ( Historical Time Line), Video Production, Banners, Promos
slide52

Biomedical Communications

Looking Ahead 2009/2010

  • Technology Awareness to our Faculty and to our Affiliates
  • Digital Asset Management
  • Digital Signage (Phase 3)
  • Web Development
  • Automated Poster Session Production
  • Department Marketing Plan
slide53

Brian Dennis Gaon

Information Security Group (ISG)

slide54

Information Security Group (ISG)

Staff Recognition

  • David Fox – Lead Security Engineer
  • Enhanced Help Desk remote desktop user support solution.
  • Robert Williams – Network EngineervmWare management and tactical support.
  • Paul Liang – Network Engineer (new member)
slide55

Information Security Group (ISG)

Key Accomplishments for 2008

  • vmWare enterprise infrastructure
    • (server consolidation / virtualization)
  • SMS
    • (asset management of servers)
  • E.A.R.S.
    • (Emergency Alert & Response System)
slide56

Information Security Group (ISG)

Looking Ahead 2009/2010

  • Downstate OneCARD initiative
      • Identity Management (roles-based access controls)
      • Reduced Sign-On to enterprise applications
      • Session Resumption Management (nursing workstations)
      • eCommerce intergration (copiers, vending, cafeteria, laundry)
slide57

Melanie Scott

Telecommunications

slide58

Telecommunications

Key Accomplishments for 2008

  • Partial Implementation of Web Xchange on-call scheduling
slide59

Telecommunications

Looking Ahead 2009/2010

  • Complete Web Exchange
  • Complete Comview Billing
  • Complete Station Review
  • PBX upgrade
  • Institute Cellular policy
  • Enhance Cellular access in authorized areas throughout the institution
slide60

Telecommunications

  • Total number of lines managed by telecomm:
  • 2006/2007 -- 6272 2007/2008 -- 65102008/2009 -- 7574
  • Page Calls per Console per month:
  • 2006/2007 -- 956 2007/2008 -- 1526
  • 2008/2009 -- 1563
  • Calls per Console per month:2006/2007 -- 974 2007/2008 -- 13402008/2009 -- 1657
slide61

Joel Stern

Network Technology Group

slide62

Network Technology Group

Staff Recognition

  • Data Communications
    • Jason Wei, Scott Huang, Salvador Morales
  • Virus Protection & Patching
    • Prabhat Gupta
  • Email
    • Lin Wang, Sean Davis
  • Network Cabeling
    • Robert Williams
                  • Adrienne Jackson
slide63

Network Technology Group

Key Accomplishments for 2008

  • Implementation of SONET Ring (fiber optic communications)
  • 100% Increase in Internet Capacity Back-Up & Load Balancing
  • Wireless Hospital Network
  • Upgrade of Core HSEB/Academic Network
  • Complete Upgrade of Hospital Network
        • New Switches
        • Upgraded Expanded closets
        • Increased Fiber Capacity
slide64

Network Technology Group

Looking Ahead 2009/2010

  • Downstate at Bay Ridge Network
  • 100% Increase in Internet Bandwidth + Diversification
  • Virus Protection Upgrade
  • Internet Bandwidth Shaping
  • Implementation of Network Redirection
slide65

Tony Pagnoni

Interface/Interoperability-

Applications

slide66

Interface/Interoperability

Staff Recognition

  • Kam Lee
  • Yuri Rojankovski
  • Tim Cheung
slide67

Interface/Interoperability

Key Accomplishments for 2008

Interfaces

NYCLIX

3M Chartlink

PatientKeeper

Centricity

Dentrix

Eclipsys Pharmacy interfaces to Robot and Pyxis using eLink

Interoperability

Support Eagle Merge Messages across multiple systems

Extract Allergies from SCM and send as HL7 to pharmacy systems

Monitoring Programs written

Email notification when messages are rejected by Eclipsys

Email notification when any HL7 feed is problematic

slide68

Interface/Interoperability

Looking Ahead 2009/2010

Interoperability

Single Registration for all systems

Upgrade Eagle HL7 outbound ADT interface to version 2.3

Implement Eagle HL7 ADT inbound interface

Eclipsys

Inbound

ED Documents, Cardiology Results, STAR OP EMR Documents

PACS images such as cardiology images, radiology images

Ordering

Pharmacy ordering

Radiology bi-directional order interfaces

Lab bi-directional interfaces

Outbound

Real-time HL7 Allergy interfaces to pharmacy systems

NYCLIX

ED T-system Documents, Cardiology Results

Eagle Charges

Pharmacy, Cardiology, Dentrix, MUSE

slide69

Applications

Staff Recognition

  • Chuck Davis
  • Metin Takil
  • Malik Sharif
  • Shen Meen Liu
  • Steven Smoland
  • Steve Liang
slide70

Applications

Key Accomplishments for 2008

  • Expansion Budget Application
  • XML SUNY HR Feedbacks
  • SUNY data transformations Lawson
  • Lawson PDS Reporting
  • I.S. Systems database
  • Enhanced Policy & Procedures web site
slide71

Applications

Looking Ahead 2009/2010

  • O/R Reservation System
  • SUNY data transformations Lawson
  • Lawson Budget Application
  • Web Services
  • Blood Bank XML database
slide72

Robert Losonsky

Systems/Operations

slide73

Systems/Operations

Staff Recognition

  • Database Administrator (Frank Luo) Oracle expertise
  • Systems Administrator (Philip Sills) Mainframe, TSM expert
  • Systems Administrator (Harold Irvin) proven problem solver
  • Systems Administrator (Herman Chen) Citrix, AIX talents
  • Systems Administrator (Igor Soshnik) Citrix, SQL enabler
  • Operations provide 7x24 coverage
slide74

Systems/Operations

Key Accomplishments for 2008

  • Environmental Controls
  • Storage and Backup Centralization
  • Automated Tape Library w. Offsite
slide75

Systems/Operations

Looking Ahead 2009/2010

  • Storage technology: snaps, mirroring, replication, thin provisioning, CDP(Continuous Data Protection)
  • Large Systems technology: Capacity backup
  • Citrix desktop
  • Complete Provisioning
slide76

Office of the CIO

  • 7 C’s for Information Services
    • Competency
    • Commitment
    • Communication
    • Collaboration
    • Cooperation
    • Consideration
    • Customer Service