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Microsoft Enterprise Agreement Overview AITR Conference. July 24, 2007. Microsoft Curt Rasmussen – Microsoft Account Executive Beth DeHaven – Mid-Atlantic SLG Manager. Overview of Contract Terms. Summary of Custom Outsourcer Enterprise Agreement (COEA)

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Microsoft Enterprise Agreement Overview

AITR Conference

July 24, 2007


Curt Rasmussen – Microsoft Account Executive

Beth DeHaven – Mid-Atlantic SLG Manager

overview of contract terms
Overview of Contract Terms
  • Summary of Custom Outsourcer Enterprise Agreement (COEA)
    • Effective date was March 1, 2007, currently carries through March 1, 2012
    • Reference pricing was established at 80K Premium Level for Quantity Discount
    • NG volume recognized and aggregated with Commonwealth volume to provide continued discounts and benefits to the Commonwealth
    • Established 5 year annual-payment schedule
    • “Custom Outsourcer Enterprise Agreement” includes all prior amendments w/VITA & revised language incorporating NGIT as responsible party acting on behalf of VITA / Commonwealth Affiliates / Customer Affiliates
    • Terminated all Enterprise Agreements (for non-educational licenses only) held by in-scope state agencies
    • Currently working to consolidate enrollments for educational licenses under one enrollment to be retained by the Commonwealth and managed by the Partnership
what products services are covered
What Products/Services Are Covered
  • Provides Microsoft Licenses and Software Assurance for each in-scope transformation desktop PC, laptop, and server systems


  • Provides for Windows Operating system upgrades
  • Office Professional Plus 2003 (includes Infopath and Publisher)


  • CORE CAL’s (Exchange/Sharepoint/Windows/Systems Management)
  • Office Live Communication Standard CAL

Development Services

  • MSDN/MSDN Premium/Technet Plus

Important Note

Those products/services not covered by the COEA will be provided on a separate Volume Licensing Agreement

what support services are covered
What Support Services Are Covered
  • Select Agreement Support Services (Trouble Ticketing) are still available to agencies through Technical Procurement Lead
  • Premier Support Service is now available through Technical Procurement Lead
  • Premier Support Services can provide pro-active assistance for Microsoft products, such as health-checks
  • Web support available
how are products ordered
How Are Products Ordered
  • How to order enterprise product licenses
    • Agencies process request for upgrades/new products through eVA, whether for in-scope or out-of-scope products
    • Request undergoes Tech Review to determine routing to NG vs. VITA SCM
    • Tech Review provides product keys to appropriate SLD
    • Tech Review accounts for all products ordered during the fiscal year to produce Annual True-Ups
    • Annual True-Ups occur within 15 days of anniversary
    • All new licenses include Software Assurance by default

Software Assurance Benefits

  • Software Assurance is automatically included with new orders
  • Provides path for upgrade to all current desktop products and easy access to new releases of software
  • Have re-imaging rights from OEMs
  • May copy products as necessary to distribute + 20 complimentary copies for training
  • Extended Hotfix Support

Additional Benefits

  • Access to Enterprise-level consultant to assist in developing migration planning services
  • Cost of new licenses covered under COEA included in VITA Rated Services
  • Initial product order locks price for remaining enrollment term
  • Partnership responsible for software and contract management activities
points of contact
Points of Contact


Premier Support/Technical Procurement Lead - Mike Litten

NG Contracts

Subcontract Administrator - Steve Wertz


Contract Manager - Blaine Robinson


Microsoft Account Executive - Curt Rasmussen

Mid-Atlantic SLG Manager - Beth Dehaven

Dell VAR

Microsoft Licensing Specialist – Tracy Shatto