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Best Communication Channels for Your Customer Solutions

Types of Contact Channels<br>Here are the four types of contact channels you need to know all about.<br><br>Chat Contact Channels<br>Written Contact Channels<br>Voice Contact Channels<br>Face-to-Face Contact Channels<br><br>

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Best Communication Channels for Your Customer Solutions

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  1. Best Communication Channels for Your Customer Solutions Here, we are describing the best communication channels to communicate with your customers. Dealing with chat, mail, or call format and sharing any data. Types of Contact Channels Here are the four types of contact channels you need to know all about. 1. Chat Contact Channels 2. Written Contact Channels 3. Voice Contact Channels 4. Face-to-Face Contact Channels

  2. Chat Contact Channels: Some good reasons of chat contact channels become a hugely popular. It’s a best way to offer fast customer service. Here are four examples of channels. ● Live Web Chat : Live web chat mostly like by 18-34 age group people over any other channels. The reasons are: ● Live chat can provide instant response. ● It has reduced hold time compare to call support. ● It offers maximum and easy support. ● In the live chat you can escalated to video or voice with a click of a button. ● It’s also a 24*7 hour channel. ● Chatbots: Chatbots as a customer engagement just keeps on growing. Here are some key reasons: ● It is a like alternative to human- powered live chat. ● It’s used for multiple solutions at once. ● 24*7 hour service available ● Immediate response ● Mostly used for common FAQ services. ● Messenger Apps: Messenger app has always had popular contact channels among the masses like Facebook Messenger or WhatsApp. This becomes convenient and cost-effective. Now a day, all businesses can be used these messenger apps. These apps can also help promote your business knowledge about the latest offers. ● Social Media:

  3. Social media is one of the best channels for discover your brands or business. It may help to engaging younger audience. Mostly Companies used these channels and engaged customers more effectively and curate change brand popularity. Written Contact Channels: Written customer contact channels can be email, post, and web forms. Customers used to contact organizations are more traditional channels. ● Email: Emails are used for communicating personal correspondence and customer support. It is a versatile tool for engagement. The Email response overall for customer service request is 12hour. ● Post: Many organizations are moving towards paperless promotion and customer interaction. These day’s it’s mostly used for ● Official and formal communication ● Generate bills or invoice ● Update terms and conditions, accounts, and services.

  4. Still, it is very aspersive and time taken communication channel. ● Web Forms: On benefits by this contact channel, the customer does not leas to your website to get in touch. It’s a good method for collecting customer’s data, as customer need to fill out the form. This contact channel is a great option if you’ve received a lot of spam or want to control who can access your email address. Voice Contcat Channels Voice contact channels, will be used in conjunction with traditional web calls and phone calls to handle instant inquiries. You need to know about different form of Voice Contact channels. ● Traditional Phone Calls A telephone contact service is a conventional choice for every service teams. It’s the most popular contact channel between old persons. This is a drawback of waiting a long time when the advisor is on call. ● Web Calling Web calling is a good way according to the phone calls. It can be increase your live chat conversation. There are no charges for support to customers, regardless of their geographic location.

  5. Face-to-Face Contact Channels: Face-to-Face contact channels are best for the personalized customer service. ● Video Chat: From some time now, Video Chat is booming for customer service. The entire customer like to video chat because it easy for communicates. It’s a great contact channels. ● In-Store Appointments Provide all customer service with original contact communication channels. The customer feel relax and comfortable from your in-store solution. If you want to provide easier customer solutions, you need to recommend more customer contact channels for day-to-day queries.

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