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Complaint Management System

Complaint Management System. Walk-through Example. PCU 2009. Note: In addition to the complaints submitted online, this system will be used to process complaints received over the phone, by person ..etc. Click here to file a complaint. No need to login. Complaint form. Complaint form -

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Complaint Management System

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  1. Complaint Management System Walk-through Example PCU 2009

  2. Note: In addition to the complaints submitted online, this system will be used to process complaints received over the phone, by person ..etc.

  3. Click here to file a complaint. No need to login

  4. Complaint form

  5. Complaint form - Scrolling down

  6. Complaint form - Scrolling down Attaching files/photos..etc Only administrator can view or edit section 4 (internal use only) Finalizing the complaint

  7. Review before submitting

  8. The confirmation email the complainant receives

  9. The administrator receives this email notification

  10. Accessing the administrator view to manage the complaints

  11. Username: ***** Password: *****

  12. Click on “entries” to view the complaints and add comments

  13. Complaints listing

  14. Click on “Edit” To add the internal comments/remarks

  15. Section 4 is only shown to the administrator

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