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Social Networking Technology Usage on Web Service Projects. Supannika Koolmanojwong Di Wu {koolmano, diwu@usc.edu}. Agenda. Social Networking Technology in Software Engineering Class Social Networking – Web Services Project LA County Generation Web Initiative

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social networking technology usage on web service projects

Social Networking Technology Usage on Web Service Projects

Supannika Koolmanojwong

Di Wu

{koolmano, diwu@usc.edu}

agenda
Agenda
  • Social Networking Technology in Software Engineering Class
  • Social Networking – Web Services Project
    • LA County Generation Web Initiative
    • Social Networking Tools for Librarians
    • USC Thai Student Association
  • WikiWinWin
    • Introduction
    • Tool
    • Current Progress
    • Future Work

©USC-CSSE

trends of social networking technology in software engineering class
Trends of Social Networking Technology in Software Engineering Class
  • Previous Years
    • Mature Technology
      • Discussion board, group email
  • Fall 2007-Spring 2008
    • Leading edge Technology
      • RSS Feed, Web 2.0
    • More clients demand

©USC-CSSE

la county generation web initiative department of parks and recreation
LA County Generation Web InitiativeDepartment of Parks and Recreation
  • Objectives:

- Encourage the young generation to

visit and interact with Department’s website

      • Interesting Website Design
      • Blog
  • - Advertise activities of the Department through social network websites
    • RSS feed to social networking sites

©USC-CSSE

la county generation web initiative project framework
LA County Generation Web Initiative: Project Framework

Content Management Module

RSS Management Module

Park Information

Event Information

RSS Feed

Activity Information

Social Networking Tools

Yahoo360

facebook

iGoogle

©USC-CSSE

social networking tool for librarians
Social Networking Tool for Librarians
  • Objectives:
    • Need an online social network for Librarians
    • The current ones do not meet specialized needs of librarians

Administrator

Ning.com

Social Networking Services

Web Browser

Librarians

©USC-CSSE

social networking tool for librarians11
Social Networking Tool for Librarians
  • Features
    • Private group
    • Invitation to join the group
    • Application form
    • Address book
    • Check online status
    • Different levels of File sharing
    • Customized User interface
    • Blog, text messages, forum, broadcast

©USC-CSSE

agenda15
Agenda
  • Social Networking Technology in Software Engineering Class
  • Social Networking – Web Services Project
    • LA County Generation Web Initiative
    • Social Networking Tools for Librarians
    • USC Thai Student Association
  • WikiWinWin
    • Introduction
    • Tool
    • Current Progress
    • Future Work

©USC-CSSE

wikiwinwin introduction
WikiWinWin – Introduction
  • Improve on the existing EasyWinWin tool
  • Benefit from Prof. Majchrzak’s research on using wiki
    • Shaping role

©USC-CSSE

example of a shaper howard
Example of a Shaper: Howard*
  • 75-person software engineering group at a multi-billion dollar tech company
  • “I spend up to two hours a day working on the wiki. Much of this time I reorganize other people’s materials, rename pages, create new links on the home page, or restructure the home page. Benefits aren’t to mean personally, but they help the group collaborate more effectively. They can find things easier”

*Ann Majchrzak, USC Marshall School of Business, 2006

©USC-CSSE

wikiwinwin tool 1
WikiWinWin – Tool (1)

Web-based

Columbus, OH

Hartford, CT

Changes & email notification

New York

Project Client

Team #10 - REEO Database: Resources for Educational and Employment Opportunities

©USC-CSSE

wikiwinwin tool 2
WikiWinWin – Tool (2)

View WIOA

Input Win Conditions

Prioritize Win Conditions

Client participate negotiation in WikiWinWin

WIOA – Win Conditions, Issues, Options, Agreements

©USC-CSSE

wikiwinwin tool 3
WikiWinWin – Tool (3)

Initial ideas surfaced at the meeting

Shaper organize them into a prospective win condition after the meeting

Stakeholders engage in a further discussion

Shaper facilitate negotiation in WikiWinWin

©USC-CSSE

wikiwinwin current progress 1
WikiWinWin – Current Progress (1)
  • Initial Evaluation (fall 07)
    • 20 real-client, e-service projects
    • Co-located and remote participants in each team
    • Applied the “shaper” role
    • Exercised synchronous and asynchronous patterns

©USC-CSSE

wikiwinwin current progress 2
WikiWinWin – Current Progress (2)

LCO package quality shortfall vs.

usage by team

LCO package quality shortfall vs.

usage by shaper

©USC-CSSE

  • Initial Results (fall 07)
    • Correlation between usage aspect and outcome
    • Not all positive feedbacks
wikiwinwin future work
WikiWinWin – Future Work
  • Baseline for Improvement
    • Tool
      • Simplify GUI, shaper functions
      • Provide better overview page and report layout
    • Preparation (software engineering course)
      • More context setting and training for clients
      • Better preparation for the shaper role
  • Evaluate again in fall 08
  • URL: http://pattaya.usc.edu/twiki/bin/view
  • Contact: diwu@usc.edu

©USC-CSSE