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Mission Critical- Mission Impossible. Celia Esposito-Noy Vice President, Student Services Cosumnes River College CACCRAO Annual Conference May 1, 2006. Our Students. See no relevance in educational experience Poor experiences in K-12 Participants of social promotion

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mission critical mission impossible

Mission Critical-Mission Impossible

Celia Esposito-Noy

Vice President, Student Services

Cosumnes River College

CACCRAO Annual Conference

May 1, 2006

our students
Our Students
  • See no relevance in educational experience
  • Poor experiences in K-12
  • Participants of social promotion
  • Limited interest in process of learning
managing the student experience
Managing the Student Experience
  • Student experience cannot be entirely left up to students
  • Student experience must be purposeful, choreographed, and intentional
  • Must be relevant for them
  • We must create opportunities for students to discover relevance
managing the student experience4
Managing the Student Experience
  • We want and need to know who our students are, but don’t know how to find out
  • Students in cohorts feel a greater connection to the campus community, sense their education is relevant, develop stronger ties to faculty and other students, and utilize support services (examples: Puente, Student Athletes or tutoring/group study)
managing the student experience5
Managing the student experience
  • We are (still) struggling with low course completion and retention rates, low transfer numbers, and extended time to degree completion.
  • We are faced with changing demographics, a new generation, and high expectations for success.
teachable moments are everywhere
Teachable moments are everywhere
  • Lessons on civility
  • Completing administrative tasks
  • Reading is fundamental
  • Negotiating bureaucracy
  • Self advocacy, self reflection
  • Reframing the problem and knowing what questions to ask
perspectives on student retention and success
Perspectives on Student Retention and Success
  • Student engagement- what do we mean
  • Who defines “student success”
  • Student Services’ responsibility for retention
  • Consider educational success a “public health” initiative
managing the first year experience
Managing the First-Year Experience
  • Too many choices
  • Loss of accountability
  • No shared experience to connect with other students
  • Unfamiliar expectations in the classroom and on campus
  • Changing the student paradigm- “This is what college students do…”
creating campus community
Creating Campus Community
  • What role do we play in creating a sense of community
  • What does the college community value and how is that communicated by staff
  • Creating opportunities for student/faculty/staff interaction outside of class
what can we do
What can we do
  • Create opportunities to connect the curriculum and the co-curriculum
  • Create opportunities for students to utilize their skills and knowledge
  • Establish office and program standards and stick with them
  • Participate in the development of the First-year student experience program
  • Talk about student services as an instructional unit
  • Develop methods for measuring outcomes