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Link-Up/Lifeline. Telephone Savings Program. Link-Up/Lifeline – What is it?. Link-Up – Provides a 50% reduction in telephone service hook-up charge, up to a maximum of $30 Lifeline – provides at least $13.50* credit on qualified residential local monthly phone bills ($162 per year)

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Link-Up/Lifeline

Telephone Savings Program


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Link-Up/Lifeline – What is it?

  • Link-Up – Provides a 50% reduction in telephone service hook-up charge, up to a maximum of $30

  • Lifeline – provides at least $13.50* credit on qualified residential local monthly phone bills ($162 per year)

    * $10.00 from Federal Universal Service Fund with balance from the local telephone company


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Link-up/Lifeline – How to get it?

Eligibility Criteria/Administering Agency:

  • Medicaid – DCF

  • Food Stamps - DCF

  • Temporary Assistance to Needy Families (TANF) - DCF

  • Supplemental Security Income (SSI) – Social Security Admin

  • Federal Public Housing Assistance (Section 8) - HUD

  • Low-Income Home Energy Assistance (LIHEAP) - DCA

  • National School Lunch Free Lunch * - DOE

  • Income at or below 135% of Federal Poverty Level* - OPC

    *Only BellSouth, Sprint and Verizon


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Link-Up/Lifeline – What has been done? 2002 – to Present

  • In 2002 BellSouth Added Income Criteria – 125% of the Federal Poverty level

    • In 2003 Sprint & Verizon at OPC’s request adopted criteria 2 years early

    • Media Kick-off – Press Conference – AARP

    • Public service announcements

  • Connect Florida Campaign

    • Participation by industry, FPSC, state legislators, local officials, and AARP

    • Community Outreach & Education

  • State Agency Coordination

    • DCF Lifeline project

    • FPSC Report

    • OPC – Income based eligibility

  • FPSC translation of Lifeline brochures/applications

    • Spanish

    • Creole

    • Braille


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Link-Up/Lifeline – What has been done? 2002 – to Present

  • FPSC gains voluntary support of agencies, organizations, and businesses regarding outreach

  • Continued Media Events

    • Press conferences

    • Radio and Newspaper publications

  • Simplified Certification Form

  • Added National School Lunch Free Lunch Program

    • 2.6 M brochures to 66 of 67 School districts, including simplified form

  • Increased Income Criteria to 135%

  • FPSC produced CD that includes:

    • Lifeline brochures and applications in English, Spanish, Creole

    • OPC’s application in English and Spanish

    • Lifeline posters in English, Spanish, and Creole

    • The Annual Lifeline Report to the Governor and Legislators

    • Listing of Florida telephone companies providing Lifeline/Link-Up and contact numbers

    • Form to request additional copies of PSC publications

    • Frequently asked questions regarding Lifeline/Link-Up


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Lifeline/Link-UP – What are Short Term Plans?

  • Linking Solutions - Target Agency for Work Force Innovation

    • Goal – facilitate distribution of self certification forms at point of contact


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Link-Up/Lifeline – What are future plans?

  • Implement F.S. 364.10 (3)(b) & (h)

  • Work with Agencies to Distribute Lifeline Application Forms (364.10(3)(b))

  • Pursue DOE Plan (per 364.10 (3) (h))

    • Pilot Project - Target 10-15 Counties with largest student population to disseminate brochures/forms; do awareness events

    • Placement on agenda of School Superintendents and Food Directors Annual Meeting

  • Continue Grassroots Efforts


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Link-Up/Lifeline – What is needed from agencies?

Simple and Effective Partnership:

  • Short Term–Distribute Forms at Point of Contact

    • Explore expansion to Agencies (initially DCF) collecting forms, sending to distribution point (FPSC?)

      • FPSC to sort and send to local company

    • Limited Trial – Companies to provide prepaid-stamped forms, end user send directly to local company

  • Long Term – Explore integrating Lifeline enrollment in any future Agency’s “One Stop” process

    • Agencies enroll clients at point of contact and send form electronically directly to local company


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Link-Up/Lifeline – What does agency need?

  • Distribution of Application Forms

    • Provide forms to regional offices

  • Industry Provided Training

    • Initial training and materials for agents

    • Ongoing training efforts

    • Provide Q&A for clients



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