Parent Engagement. Jane Abbott Head of Programmes. What do we mean & why is it important?. Many different aspects of engagement with parents: encourage their involvement as carers (to be partners in care)
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Jane AbbottHead of Programmes
‘Units encourage parents to be involved in plans and processes for continuous service improvement, and outcomes of care are benchmarked against local and national standards’
Specifically, “feedback from parents is regularly sought, collated and fed into decision-making processes”.
Bliss working with most networks to recruit and train parents to act as ‘user reps’
Some egs of good practice where there is a high level of parent engagement, leading to improvements in service delivery
some networks have done/are doing surveys
time consuming to collect, collate & analyse
can’t currently be used to benchmark nationally
parent-completed screen at discharge
linked to baby’s record on Badger.net
easily collected / standard questions
- ‘too immediate’ a response