The Business of Contact Centres. Dominic Gray Magnetic North. Agenda. Three clear areas we need to look at: How contact centres are used for business Example contact centre business scenarios Identifying contact centre opportunities. But first – what makes a contact centre?.
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Three clear areas we need to look at:
* Available Autumn 2013
... refine their approach with new technology
... provide the best experiences for their customers
... ensure their operational costs are minimal
... increase their revenues and profit margins
*Inbound call volumes are predicted to fall as customers look to solve their problems quickly online
Contact centres can be found everywhere you look - but with ever more sophisticated customers and ”the web generation”, their reach is extending
Customers need to evolve with this and continue to reduce costs - but they need to do it with the minimum of headaches
Magnetic North’s Cloud Voice and OnDemand suite will help your customers achieve these goals regardless of business sector or type of operation
In the following sessions we will show you how our solutions work, and how they address the needs of your customers.