SWENG 505 Lecture 6: HR Management. Dr. Phil Laplante, PE. Today’s topics. The human element Human metrics Dealing with difficult people Typical management approaches Self-mastery Summary advice References. The human element. Often neglected aspect of project management.
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Dr. Phil Laplante, PE
Architect (INTP)Keirsey temperament sorter
Source: Robert Bramson, Coping with Difficult People, Dell Paper Backs 1988.
“Working with You is Killing Me,” Katherine Crowley and Kathi Elster, Harper Collins, 2006.
*May occur in any order, some or all , and may cycle through one or more times.
Kent Beck, Mike Beedle, Arie van Bennekum, Alistair Cockburn, Ward Cunningham, Martin Fowler, James GrenningJim Highsmith, Andrew Hunt, Ron Jeffries, Jon Kern, Brian Marick, Robert C. Martin, Steve Mellor, Ken Schwaber, Jeff Sutherland, Dave ThomasAgile Manifesto
TrustworthinessLeadership from the inside out
An atmosphere of trust creates the basis for a managerial style of empowering others to unleash their potential
We must be trustworthy before we can achieve trust
The 3 levels of personal, interpersonal and managerial relationships form the necessary conditions for harmonizing the organization’s shared mission and values with its strategy, structures and systems.
Desired level of
Current level of
Stelzer and Mellis, 1998 - based on analysis of experience reports from 56 companies.
Boehm’s five staffing principles