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THE OFFICE OF TELECOMMUNICATIONS

THE OFFICE OF TELECOMMUNICATIONS. A Unit of the Information Technology Division. Introducing “BEV” Chicago State University’s [CSU] Speech Attendant. WHO IS “BEV?”. “ BEV” is: An automated system that responds to your verbal commands to locate a name or a department. BEV prefers:

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THE OFFICE OF TELECOMMUNICATIONS

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  1. THE OFFICE OF TELECOMMUNICATIONS A Unit of the Information Technology Division

  2. Introducing “BEV”Chicago State University’s [CSU]Speech Attendant

  3. WHO IS “BEV?” “BEV” is: An automated system that responds to your verbal commands to locate a name or a department. BEV prefers: That you speak into the headset and not use the speaker feature; and BEV requires: That you speak clearly, not exaggerating your pronunciation, at a normal pace into the mouthpiece of the telephone.

  4. WHAT DOES “BEV” DO? • Improves customer services. • Provides voice access, instead of dialing. • Simplifies access to the campus directory. • Eliminates the need for a menu to reach a specific person or department by allowing voice commands • Eliminates the wait period for Operator Assistance.

  5. HOW DOES “BEV” ASSIST CSU? As A Problem Solver: • Directs and transfers external callers, with FAQ’s [Frequently asked Questions], to the appropriate department with pre-recorded prompts [e.g. Admissions, Registration & University Holidays]. • Provides Announcements regarding University Closings at the main University telephone number [773.995.2000]. By Enhancing Staff Productivity: • Reduces inappropriate telephone inquiries with automated prompts directing callers to the correct location.

  6. HOW TO USE “BEV”……..

  7. WHEN CSU EMPLOYEES CALL FROM CAMPUS • Pick up the telephone handset. • Dial extension 3600. • State the person or department’s full name clearly into the mouthpiece of the telephone handset. • The call is transferred. Feel free to state the name or department during “BEV’s” greeting, she doesn’t mind.

  8. WHEN CSU EMPLOYEES CALL FROM OFF CAMPUS • Pick up the telephone handset. • Dial (773) 995-3600. • State the person or department’s full name clearly into the mouthpiece of the telephone handset. • The call is transferred. Feel free to state the name or department during “BEV’s” greeting, she doesn’t mind.

  9. FYI:REGARDING USE OF “BEV” BY NON-CSU EMPLOYEES

  10. FYI [For Your Information]: HOW OUTSIDE CALLERS WILL USE THE SYSTEM • Pick up the telephone handset. • Dial 773-995-2000. • State the person or department’s full name clearly into the telephone handset. • The call is transferred. Feel free to state the name or department during “BEV’s” greeting, she doesn’t mind.

  11. THAT’S IT………… "Bev" will connect you! Have a great conversation!!!

  12. Having a problem?? If you experience problems connecting to a name or need assistance using “BEV”, please call (773) 995-2559 or ext 2559.

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