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Enhancing Netflix’s User Interface: Addressing Postal Issues and Options

Netflix users have reported issues with receiving video returns due to postal problems, such as torn envelopes. This highlights a crucial UI design principle: never assume the designer knows all user options. To improve user experience, extensive usability testing and brainstorming should be conducted. It's essential to incorporate an "other" option in the interface to capture unique situations. A specific example includes users having no clear option to report return issues effectively. Addressing this can greatly streamline interactions and enhance user satisfaction.

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Enhancing Netflix’s User Interface: Addressing Postal Issues and Options

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Presentation Transcript

  1. Software UI Issues Examples

  2. Netflix Experience • Netflix claimed to have received back a video we never got. • Most likely due to a postal problem (torn envelope)

  3. Reporting a Problem

  4. UI designer Missed an Option

  5. Still No Correct Option

  6. UI Principle • Never assume you, as the UI designer, know all the options. • Do extensive usability testing and brainstorming to get as many options as possible • Include an “other” option in the UI

  7. Exercise • Think of a software interface issue that frustrates you • Find a specific example that illustrates this issue – take a screen snapshot • Explain the problem and state the design principle that would solve the issue

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