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Hyatt Hotels Corporation

Hyatt Hotels Corporation. Nurguly Ashyrov Rovshen Nazarov. ICT and e -Hospitality closer look. Review . Global Hyatt Corporation Global Hyatt Corporation, one of the world's premier hotel companies, Over 735 hotels and resorts Over 136,000 rooms) In more than 44 countries.

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Hyatt Hotels Corporation

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  1. Hyatt Hotels Corporation Nurguly Ashyrov Rovshen Nazarov ICT and e-Hospitality closer look

  2. Review  Global Hyatt Corporation Global Hyatt Corporation, one of the world's premier hotel companies, Over 735 hotels and resorts Over 136,000 rooms) In more than 44countries.

  3. Hyatt Hotels Corporation ICT SCM e-Procurement HRM e-Commerce Financial & Billing system CRM Intranet e-Future

  4. ICTBenefits • Improve capacity management operations efficiency • Provide better DB access for management purposes • Facilitate marketing research and planning • Yield management occupancy / profitability

  5. Supply Chain Management

  6. BirchStreet Systems Inc. Procure-to-pay software company e-Procurement Back office automation SaaS model

  7. Procure-to-Pay

  8. Invoice Capture

  9. Benefits reduce paper costs automation and financial controls visibility and compliance increase of supplier integrity

  10. Human Resource Management “We didn’t always know if we were hiring someone who had that ‘Hyatt DNA,’” Randy Goldberg, vice president of Recruiting for Hyatt Hotels & Resorts

  11. Asses Systems + Taleo Job-specific, research-validated assessments resulting in rapid, clear hiring recommendations that prioritize candidates according to their potential for success. Talent intelligence powers improved recruiting so you can know more about your candidates and build a high performance workforce.

  12. Hyatt Hotels Deploys Taleo for Better Professional and Hourly Hiring in 40 Countries What is Talent Intelligence? - <http://youtu.be/hwf-oN_vAgo>

  13. e-CommerceHYATT.COM Optimizing The marketing effectiveness, Brandexperience Bookingefficiency Focus on Functionality, Architecture, Design Content of the site BIunit employs sophisticated analyticsto enhance the e-commerce performance.

  14. m-Commerce • Mobile app – Hyatt Hotels

  15. Central Reservation System • The system booked • 11.8 million room-nights in 2008, • Representing approximately $2.3 billionin revenue. • Reservation centers are • located worldwide • To provide 24/7 accessto prospective guests.

  16. Billing & Payment processing system TACS Processes commission payments to agents worldwide Quickly and efficiently for all Hyatt hotels. TACS’ Billing and global payment Processes are based on Travel itineraries or Travel bookings. • TACS’ Proprietary technology allows for The collection of datafrom a multitude of sources.

  17. Finance& Reporting Epicor iScala Hospitality - Benefits • Streamlines financial management operations with global localization • Real-time financial and operational reporting To track daily cash, bank and revenue management, • Creates effective and efficient data sharing between corporate office, • Tighter control and audit

  18. C R M – I P a d “Mobilizing hotel staff with iPad lets them get out from behind the desk and in front of the guests.” John Prusnick, Director of IT It’s a great tool to sell the hotel.

  19. CRM - Self-Service kiosks • Check in and get your room key. • Before leaving for the airport print out your boarding pass. 70 hotels have such kiosks . Hyatt’s self-service kiosks are tied into the company’s reservation system

  20. CRMSelf-Service Check-in Benefits Employees: • The front-desk staff is less transactionand more customer-service-oriented. • Customers: • No more lines to wait, ease and speed of use.

  21. CRM - Navigation  The combination of NEC LCD displays and Omnivex software • Displays real-time traffic, • Forecasted weather • Up-to-the-minute flight status.

  22. Intranetvia cloud Hyatt operates over 400 global properties; Provides IT services to over 350 domestic sites.  A widely distributedIT infrastructure. That requires corporate communications and collaboration. Hyatt selected Microsoft Online to provide cloud solution for distributed IT infrastructure.

  23. Microsoft Online ServicesBenefits SharePoint Collaborationfor the sales teams across  more than 350 Domestic sites; Exchange Online provides Access to all employees; De-centralized IT model to manage More than 400 global properties; TCO is anticipated to be Reduced by 30%

  24. Hyatt e-Future • Customer centeredapproaches. Personalization, simplification, accessibilityof Products, processes, and Information. Technology needs to simplify The way hotels look after every single need of their customer. Coordinate Departments and services, Properties for hotel chains to run the business more efficiently

  25. Sources: • http://www.apple.com/ipad/business/profiles/hyatt-hotels/ • http://travel.usatoday.com/hotels/2010-07-27-hyatt27_CV_N.htm • http://panorama-consulting.com/hyatt-turns-to-infor-for-workforce-management-in-north-america/ • http://www.taleo.com/customer/hyatt` • http://www.hotel-online.com/News/PressReleases2000_2nd/May00_MarriottHyatt.html • http://www.avendra.com/whatwedo/PurchasingPrograms/Pages/default.aspx • http://hotelmule.com/wiki/ICT-and-e-Hospitality • http://news.thomasnet.com/companystory/Global-Hyatt-Corporation-Selects-Birch-Street-for-e-Procurement-and-Back-Office-Automation-526894 • http://www.passkey.com/press_room/press_release/hyatt_renews_group_reservations_partnership_with_passkey/ • http://www.hospitalitynet.org/news/4042848.html • http://www.avanade.com/us/case-studies/Pages/Hyatt.aspx • http://www.legalplans.com/News/News-Releases/June-22-2011.aspx • http://www.hyatttravelagents.com/cms.cfm?nPageNo=18939 • http://www.hyattdevelopment.com/competitive_strengths/sales_distribution.html • http://www.prweb.com/releases/2011/11/prweb8996536.htm

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