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Make a Customer, Not a Sale:

It’s all about your customers - the reason for your rise and fall. Keep them happy and satisfied, and they’ll upturn your longevity.

apixelitsuport
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Make a Customer, Not a Sale:

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  1. Make a Customer, not a Sale

  2. Do you know it’s all about your customers: “The reason for your RISEand FALL."

  3. Here is a Short Story showcasing Conversation b/w Customer Support and Client. Busy Line to Customer Care Support. Automatic machine voice asking him to press numbers in response to various options. And suddenly, the call got disconnected. He again dialed the number and tried again. Hello Sir, How Can I help You?

  4. Here is a Short Story showcasing Conversation b/w Customer Support and Client. I am facing Database lost issue and need appropriate help from your side. Sir, it's better to call your power supply company, we can’t help you in this matter“.

  5. Here is a Short Story showcasing Conversation b/w Customer Support and Client. Now I want to meet the owner and withdraw my contract from your company. Kindly send a mail to the company describing the issue.

  6. What is the End Result??? Ultimately, your company is harmed the most: • Loss of Customers • Loss of Reputation.

  7. Keep in Mind these Golden Rules for Excellent Customer Support • Empathy. • Be Human. • Go an Extra Mile. • Honesty is the only Policy. • Say yes, whenever possible. • Learn how to apologize well.

  8. MaintainingOnline Reputation • Just Be: • Be transparent • Respond to every Review • Collect as many reviews as possible As it takes “20 years to build a reputation and just five minutes to ruin it.”

  9. “Customer Service is not a Department, it’s an Attitude.” “Get closer than ever to your customers, so close that you tell them what they need well before they realize it themselves.”

  10. It’s all about your customers - the reason for your rise and fall. Keep them happy and satisfied, and they’ll upturn your longevity. For Information, Check out this Infographic: Customer Support

  11. This Information is Shared by Apixel IT Support

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