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HOTEL ENGLISH

HOTEL ENGLISH. A Hands-On Course for Hotel Professionals. Unit 1 Phone Inquiries. Introducing different kinds of accommodation and facilities Describing locations Taking phone reservations. Before We Start. When was the last time you stayed in a hotel? What kind of room did you have?

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HOTEL ENGLISH

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  1. HOTEL ENGLISH A Hands-On Course for Hotel Professionals

  2. Unit 1 Phone Inquiries • Introducing different kinds of accommodation and facilities • Describing locations • Taking phone reservations

  3. Before We Start When was the last time you stayed in a hotel? What kind of room did you have? Do you normally stay in expensive hotels or do you prefer cheaper ones? What services and facilities do most five-star hotels offer? What are some of the differences between a five-star hotel and four-star hotel? How do you prefer to travel in Taiwan?

  4. Hotel Services

  5. Scene I: Tell me about the hotel

  6. The front desk clerk answers the telephone.

  7. Language Center

  8. Scene II Visiting Kaohsiung

  9. The front desk clerk handles a reservation

  10. Unit 2 Drivers, Doormen, and Bellhops Handling airport pickup Receiving guests at the hotel Carrying guests’ luggage Hailing a taxi

  11. Before we start Where should guests wait for pickup at the airport? What are some common things that doormen say to guests? What are some different ways we can say suitcase(s)? Would you like to be a hotel driver? Why or why not? How would you introduce your hometown to a hotel guest? What places would you recommend guests visit while in your hometown?

  12. All Packed

  13. Different words for baggage

  14. Transportation

  15. Scene I Airport Pickup

  16. Mr. Hopkins comes out the baggage claim area. He sees a man holding a Hull Hotel sign.

  17. Scene II The Bags Are in the Trunk

  18. A guest drives up to the front door of the hotel

  19. Scene III & IV

  20. Scene III A guest brings her bags to the lobby

  21. Scene IV A guest asks the doorman about getting a taxi

  22. Unit 3 Reception Helping guests check in Providing safe-deposit boxes Handling messages

  23. Before We Start What skills should a front desk clerk have? What are the responsibilities of a front desk clerk? In what situations will a hotel usually give a discount? What should the front desk clerk say when he/she answers the phone? What are some problems that front desk clerks have to solve? What can front desk clerks do if they’re too busy to take a reservation? How should front desk clerks welcome incoming guests?

  24. Checking into a hotel

  25. Checking into a hotel

  26. Keep your things put away • Cash • Jewelry • Diamonds • Crystal • Rare coins • Cameras • Antique • Important document • Gold • Traveler’s checks • Passport • Credit cards

  27. Scene I Checking In

  28. Ms. Woods comes up to the Front Desk of the Chelsea Hotel

  29. Scene II Put your valuables in the safe

  30. A guest calls the Front Desk, asking about the hotel safe.

  31. Scene III You’ve got messages

  32. Mr. Smith checks his messages

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