Mayview regional service area plan quality improvement outcomes qio committee
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Mayview Regional Service Area Plan Quality Improvement/Outcomes (QIO) Committee. May 13, 2009. Agenda for Today’s Meeting. Update on the closure and resource development Review of survey results Discussion of county updates on priority area plans Update on family interviews Wrap-up.

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Mayview regional service area plan quality improvement outcomes qio committee

Mayview Regional Service Area PlanQuality Improvement/Outcomes (QIO) Committee

May 13, 2009


Agenda for today s meeting
Agenda for Today’s Meeting

  • Update on the closure and resource development

  • Review of survey results

  • Discussion of county updates on priority area plans

  • Update on family interviews

  • Wrap-up


Consumer family satisfaction team cfst surveys
Consumer/Family Satisfaction Team (CFST) Surveys

  • People are interviewed every six months after they are discharged from Mayview.

  • We first reviewed interview data in August 08.

  • We identified three priority areas for counties/Steering Committee:

    • Social life, community integration, family involvement

    • Work and education

    • Physical health/coordination with mental health









Are you interested in participating in other spiritual activities
Are you interested in participating in other spiritual activities?

  • Allegheny: 19% (19 people) said yes (Bible study, attending church, other activities)

  • Beaver: 25% (4 people) said yes (Bible study, attending church, other activities)

  • Washington: No one answered yes


Peer mentors
Peer Mentors activities?



Does your family support you as much as you want them to
Does your family support you as much as you want them to? social rehabilitation

People had similar responses when asked if friends are supportive


Do you want help connecting with your family
Do you want help connecting with your family? social rehabilitation

  • Allegheny: 14% (14 people) said yes

  • Beaver: 13% (2 people) said yes

  • Washington: 25% (3 people) said yes


Are you working or volunteering
Are you working or volunteering? social rehabilitation


If not currently working would you like to work
If NOT currently working, would you like to work? social rehabilitation

  • Allegheny: 44% (44 people) answered yes

    • Of these 44 people,66% felt they were ready to work

  • Beaver: 13% (2 people) answered yes

    • Both people felt they were ready to work

  • Washington: 42% (5 people) answered yes

    • 80% (4 people) felt they were ready to work


If not currently volunteering would you like to volunteer
If not currently volunteering, would you like to volunteer? social rehabilitation

  • Allegheny: 23% (23 people) answered yes

  • Beaver: 19% (3 people) answered yes

  • Washington: 25% (3 people) answered yes


Work volunteer interests
Work/volunteer interests social rehabilitation


Are you involved in any educational activities or training activities
Are you involved in any educational activities? Or training activities?

  • Allegheny: 23% (23 people) are involved in educational activities, 17% (17 people) are involved in training

  • Beaver: 13% (3 people) are involved in educational activities, 6% (1 person) is involved in training

  • Washington: 25% (3 people) are involved in educational activities, 33% (4 people) are involved in training

  • Most opportunities were in group sessions offered at residences or treatment providers


Are you interested in furthering your education
Are you interested in furthering your education? activities?

  • Allegheny: 36% (36 people) answered yes, 13% (13 people) were unsure

  • Beaver: 31% (5 people) answered yes

  • Washington: 42% (5 people) answered yes

  • Across counties, people were interested in similar activities: GED, training in a trade, college, computer skills, and tutoring in basic skills (like reading and math)



Physical health
Physical health activities?




County progress report on qio priority areas
County Progress Report on QIO Priority Areas activities?

  • Allegheny

    • Review of issues from CART survey

    • Development of Consumer Integration Specialist survey

    • CSP Review Meetings

    • Consultation with CCBH care managers

  • Beaver

    • Review and Updating of CSP documents

    • BCBH Recovery Coordinators and Single Point of Accountability

    • PCP/Psychiatrist collaboration

  • Greene

    • Involvement of Drop-In Center

    • Use of CSP process

    • Enhancement of Psych Rehab


County progress report cont
County Progress Report, cont. activities?

  • Lawrence

    • Involvement and monitoring by of case management staff

    • County staff monitor and track through monthly county progress report

  • Washington

    • Involvement of CTT and BCM

    • Facilitation of natural supports

    • Involvement of Primary Point of Contact

    • Develop skills in Illness Management and Recovery to capitalize on opportunities


Family interviews
Family Interviews activities?

  • Developed consent process, introductory letters, and interview questions

  • Piloting with surveys due this month

  • Meet to make sure the process works, final adjustments, before moving forward


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