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Porter “ 三寶” Petrina Wong, TSA / Leung Wai Lam, PTa / Lam Fung Man, WII Supporting Services, QEH. Background / Problems Identified Wrong patient identification. Wrong patient record. Wrong patient luggage(s). Disclosure of patient privacy. Objectives

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porter petrina wong tsa leung wai lam pta lam fung man wii supporting services qeh
Porter “三寶”Petrina Wong, TSA / Leung Wai Lam, PTa / Lam Fung Man, WIISupporting Services, QEH

Background / Problems Identified

  • Wrong patient identification.
  • Wrong patient record.
  • Wrong patient luggage(s).
  • Disclosure of patient privacy.

Objectives

  • Ensure the accuracy of patient identification.
  • Enhance the security of patient privacy..

Actions Taken

  • Implementation of Automatic Dispatching System for NEATS Portering Service – Porter would receive the name of patient via ADS (Pager) so that they could check the patient identification by the name of patient.
  • Provision of recyclable nylon bags – all patient’s record, drug and X-ray film could be put into the nylon bags so as to avoid mixing up of patient’s record. Patient information could be well-protected at the same time.
  • Provision of gum label – Porter would write down the patient name on gum label and stick on the luggage of patient so as to avoid wrong luggage to wrong patient.
  • In conclusion「煎釀三寶」are used, which include pager, nylon bag and gum label.

Outcomes

  • Reduced the chance of wrong patient identification.
  • Reduced chance of wrong luggage.
  • Increased patient privacy.