Your Call Center Operation is Trending in the Wrong Direction. What Are You Doing About it

1. Your Call Center Operation is Trending in the Wrong Direction. What Are You Doing About it?

2. About Us You’ve ordered something online. Upon receiving the confirmation email, you realize that your address is wrong. So you go to the company’s website and scour their FAQs but are still unable to find a solution. According to a study done by OnePoll on behalf of Twilio Flex, 66% of people delay reaching out to customer service for an average time of sixteen days. Once you muster up the courage to call, most people spend over thirty minutes listening to annoying hold music or, even worse— attempting to speak to an automated bot. So, it’s no surprise that people would go to great lengths not to contact customer service. A second survey component had respondents list uncomfortable things they would rather do instead of call customer service; 22% said they would rather spend the night in jail!

3. How Secure Are Your Call Center Authentication Questions? Even once you get through to customer service, the call center authentication questions the agent asks could be answered by anyone who knows the answer. A fraudster generally knows the KBAs- Knowledge-Based Authentication answers- more than half of the time. There is so much call center fraud that 1 in 20 calls for password changes are fraudulent. And this is an increase of 70% in the last year. Everything Has a Price Unfortunately, fraudsters can buy most of your personal data on the Dark Web. Data ends up on the dark web in several ways, through data breaches, using non-secure public Wi-Fi, and phishing. Data breaches occur when attackers hack into a company’s database and steal their customers’ personal information. Often, they will target large companies, and if successful, the breach can affect millions of people. Using non-secure public Wi-Fi is another way hackers can access your data. A hacker can intercept data moving between two participants (you to your bank), create fake Wi-Fi networks, or watch you put login information to different websites from afar. The most common cyber attack, which affected 83% of companies in 2021 alone, phishing, uses impersonation to trick you into entering personal data into a fake system. Some examples of phishing include receiving emails that look like they are from Google, your bank, or Amazon asking you to verify login details.

4. A Very Costly Call For the company itself, call center authentication is expensive; it costs $0.22 more to authenticate a customer than it did three years ago. Even more shocking, it costs $70 for a single over-the-phone password reset. Unnecessary Inefficiency So if it’s not productive for the company and the customer, is it possible to shorten customer service calls while more securely authenticating a customer?

5. Introducing the Anonybit Genie • Avoiding Call Center Fraud: As Easy as Wishing From a Bottle • Vetoing Just Voice Verification • The Genie’s Effect: Almost Better Than a Magic Carpet

6. Thank You info@anonybit.io https://anonybit.io/ New York, NY