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Metrics. Metrics. Must measure results, not activity Must be timely Must be visible Must minimize sub-optimization. What Are Key Performance Indicators (KPI)?.

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Metrics1
Metrics

  • Must measure results, not activity

  • Must be timely

  • Must be visible

  • Must minimize sub-optimization


What are key performance indicators kpi
What Are Key Performance Indicators (KPI)?

  • Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization.


Swrmc vision
SWRMC Vision

  • To be the Navy’s premier maintenance organization.


Before metrics are collected
Before Metrics are Collected

  • Team / workforce must be in agreement about what they are collecting

  • Management must buy in

  • Collection must be part of the change management process


Measuring swrmc awr flow
Measuring SWRMC AWR Flow

SWRMC RMAIS Database

AWRwip

AWR out

AWRin

Lead Time = AWR wip / (AWR out Completed/Specified Time Span)



Kpis reflect the organizational goals
KPIs Reflect The Organizational Goals

  • Increased mission readiness

  • Improved response time

  • Reduce ship down time

  • Decreased staff overhead costs

  • Decreased contractor support costs

  • Reduce overall repair costs


Kpis must be quantifiable
KPIs Must Be Quantifiable

  • How do you measure morale?

  • What is our return on investment?



Value stream measures
Value Stream Measures

  • Cycle Time

  • Total Cycle Time

  • Queue Time (Wait)

  • Total Lead Time


Timeline
Timeline

Total Wait Time

Wait

Time

Queue

Time

+Total Cycle Time

Cycle

Time

Cycle

Time

Cycle

Time

Total Lead Time



Other lean measures
Other Lean Measures

  • Lead time reduction

  • Inventory reduction

  • Productivity improvement

  • Floor space savings

  • Quality improvement

  • Steps eliminated

  • Cost reduction

  • Reduction of paperwork

  • On-time delivery