1. Chapter 27 Balanced Scorecard Prepared by Diane Tanner University of North Florida

2. Measuring Performance • Measuring segment performance and manager performance are not the same • i.e., Responsibility accounting • Selective incentive structure appropriate for the parties involved • Should be linked to performance and based on a combination of short-term and long-term measures

3. A performance measure tied to the company’s strategy for success A set of performance measures constructed for four perspectives of performance: Financial Customer Internal processes Learning & growth Balanced Scorecard

4. Performance is assessed across a balanced set of dimensions (financial, customer, internal processes, and learning & growth) Quantitative measures are balanced with qualitative measures There is a balance of backward-looking and forward-looking measures How Balance is Achieved

5. The End