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Prepared by Diane Tanner University of North Florida PowerPoint Presentation
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Prepared by Diane Tanner University of North Florida

Prepared by Diane Tanner University of North Florida

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Prepared by Diane Tanner University of North Florida

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  1. Chapter 27 Balanced Scorecard Prepared by Diane Tanner University of North Florida

  2. Measuring Performance • Measuring segment performance and manager performance are not the same • i.e., Responsibility accounting • Selective incentive structure appropriate for the parties involved • Should be linked to performance and based on a combination of short-term and long-term measures

  3. A performance measure tied to the company’s strategy for success A set of performance measures constructed for four perspectives of performance: Financial Customer Internal processes Learning & growth Balanced Scorecard

  4. Performance is assessed across a balanced set of dimensions (financial, customer, internal processes, and learning & growth) Quantitative measures are balanced with qualitative measures There is a balance of backward-looking and forward-looking measures How Balance is Achieved

  5. The End