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Globally distributed knowledge. Frans van den Heuvel Niek Den Teuling Esther Verhoef. Overview. Problem statement Knowledge management strategies Outline Issues & questions Discussion. Problem statement.

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globally distributed knowledge

Globally distributed knowledge

Frans van den Heuvel

Niek Den Teuling

Esther Verhoef

overview
Overview
  • Problem statement
  • Knowledge management strategies
  • Outline
  • Issues & questions
  • Discussion
problem statement
Problem statement
  • What type of knowledge management strategy is best usedfor a certain multinational company?
knowledge management strategies
Knowledge management strategies
  • How to manage knowledge?
    • Codification strategy
    • Tacitness strategy
    • Focused and unfocused knowledge management strategies
codification strategy
Codification strategy
  • Intranets
  • Shared databases
  • Expert systems
  • E-mail
codification strategy1
Codification strategy
  • Advantages
    • Facilitation of flows
    • Fast and reliable access
    • Tend to be more efficient and appropriate than earlier forms of codification
    • Better able to quickly identify and exploit new business opportunities
codification strategy2
Codification strategy
  • Disadvantages
    • Information overload
    • Large directories, unread e-mail, junk mail
    • Costs may be too high (when underlying knowledge becomes old, system maintenance)
tacitness strategy
Tacitness strategy
  • Advantages
    • Keeping knowledge in a ‘fluid state’
    • Creativity and original forms of response and coordination
    • Not easy for competitors to imitate (unlike codified knowledge)
tacitness strategy1
Tacitness strategy
  • Disadvantages
    • Problem when key personnel leaves(solution: Cross-specification and team building)
    • Immobility of organizational knowledge
focused and unfocused km strategies
Focused and unfocused KM strategies
  • Focused KM
    • Specializes on specific forms of codification for each type of knowledge.
  • Unfocused KM
    • The way knowledge is codified is not the result of a deliberate decision, but a by-product of other decisions.
outline
Outline
  • Why multinational corporations
    • Advantages / disadvantages
    • Issues regardingknowledge management
  • Knowledge management strategies
    • For eachstrategy:
      • Advantages / disadvantages
      • Real-lifeexamples
  • Formulating a strategyguideline
  • Conclusion
issues questions
Issues & questions
  • What type of strategy would be best for a software company?
  • In which situation is an unfocused knowledge management strategy preferred over a focused one?
discussion 1
Discussion 1
  • Subunits with high levels of codification of knowledge experience stronger performance than subunits with low level of codification
discussion 2
Discussion 2
  • Subunits with high levels of tacitness of knowledge experience stronger performance than subunits with low levels of tacitness