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Compliance 2.0: How to Manage Enterprise 2.0 Tools

Compliance 2.0: How to Manage Enterprise 2.0 Tools. Agenda. Introduction to Enterprise 2.0 Enterprise 2.0 technologies Enterprise 2.0 and the Enterprise Managing Enterprise 2.0 Tools Effectively. Introduction to enterprise 2.0. Web 2.0.

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Compliance 2.0: How to Manage Enterprise 2.0 Tools

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  1. Compliance 2.0: How to Manage Enterprise 2.0 Tools

  2. Agenda Introduction to Enterprise 2.0 Enterprise 2.0 technologies Enterprise 2.0 and the Enterprise Managing Enterprise 2.0 Tools Effectively

  3. Introduction to enterprise 2.0

  4. Web 2.0 • “Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them.” -- Tim O’Reilly, 12/10/2006

  5. Web 2.0 • Source: Joining Dots http://www.joiningdots.net

  6. Office 2.0 • First described by Ismael Ghalimi in 2005 • “Use of Web 2.0 for Office 1.0 tasks.” – Scott Deitzen, Zimbra

  7. Office 2.0 “Web-based Software-as-a-Service” (Saas) – Dion Hinchcliffe

  8. Office 2.0 • “Working where you want, when you want, and being able to conduct real business.” • blognation Canada

  9. Enterprise 2.0 • “Enterprise 2.0 focuses on platforms companies can buy or build to make visible the practices and outputs of their knowledge workers.” -- Andrew McAfee, 5/2006

  10. Enteprise 2.0 • “Enterprise 2.0 is the application of the Web 2.0 technology and mindset within an organization.” --Mike Riversdale, E20 New Zealand Style, 2/2008

  11. The 2.0 meme • It’s all about me • And my networks • It’s open • Emergent • Fast • And always on Source: Ray Sims’ Learning Connections blog

  12. Web 2.0 characteristics • An approach, not a technology • Emergent structures • Software as a service • Information reuse • Social networking • Perpetual beta

  13. In 1900 companies generated their own power In 2007 companies provided their own IT

  14. enterprise 2.0Technologies

  15. Web-based email • Many different applications available • Provide secure web-based access to email • Provide 1+ GB storage/user • Allow 20, 50, 100MB attachments • Forward to/from other accounts

  16. Web-based office suites • Many different applications available • Fully-featured to fairly narrow • Generally compatible with common Office functionality • May default to private or public

  17. Blogs Project updates Organizational updates Customer communication Notification of changes Lessons learned

  18. Wikis • Knowledge base/customer service • Meeting agenda and minutes • Collaborative authoring and publishing • Proposals and presentations • Contract negotiation • Collect and organize research

  19. RSS feeds • Subscription to updates from blogs, wikis • Notification of system changes • Competitive and market intelligence • Publish organizational updates

  20. Tags • User-provided metadata • Emergent • Folksonomy

  21. Social networks • Expertise management • Tap unknown resources • Contact management • Alternative to email • That users are already using • That allows tagging, blogging, etc.

  22. Mashups • Connect two or more data sources using loosely coupled connectors • Combine sales data with maps • Combine shipping and order data • Provide customers with (non-sensitive) status monitoring

  23. Mashup - Mapdango

  24. enterprise 2.0in the enterprise

  25. What makes Enterprise 2.0 enterprise-y? Control over implementation model Standards support Security and identity Access to enterprise data Data quality Regulatory compliance

  26. Email vs. wiki-based collaboration Image source: Chris Rasmussen, US National Geospatial Intelligence Agency

  27. Not in our organization…. If you don’t like change, you're going to like irrelevance even less. --Gen. Eric Shinseki 11/8/2001

  28. The bad news • You can’t prohibit them • There are too many of them • They are constantly changing • IT has other fires to fight

  29. The bad news • They can be difficult to control • The “Shadow IT Dept”

  30. Check your demographics!

  31. So which ones are right for YOUR organization? • How transparent are you? • Do you share? • Which ones are already being used? • In other words, any of them….

  32. The good news Many of the most commonly used 2.0 tools already track changes, versions, etc.

  33. The good news del.icio.us social bookmarking • Some tools need to be managed for efficiency rather than compliance • RSS feeds • Social bookmarking

  34. The good news • E20 tools use standard formats and interfaces • XML, RSS • SOAP, REST • Open Document Format

  35. The good news • Most of them can be secured or set up to be private • Blogs • Wikis • Social networks • RSS • Web-based office • Web-based email

  36. The good news • There are enterprise versions of every Enterprise 2.0 application • Hosted internally • Secured access • Appliance-based

  37. Compliance 2.0 • Address in policies • Whether Web 2.0 solutions will be allowed • Which tools will be allowed or supported

  38. Compliance 2.0 • What type of information can be published • Whether posts, etc. will be reviewed pre- or post-publication • The value of these tools is in making collaboration fast and easy, not slow and bureaucratic.

  39. Compliance 2.0 Consider whether to implement versions inside the firewall Review SLAs with hosted providers to determine whether you can live with them

  40. Compliance 2.0 • Consider add-ons that can provide required compliance functions

  41. Prohibition is not a realistic option

  42. Additional resources • Andrew McAfee’s Enterprise 2.0 blog • http://blog.hbs.edu/faculty/amcafee/ • Dion Hinchcliffe’s Web 2.0 blogs • http://blogs.zdnet.com/Hinchcliffe/ • http://web2.wsj2.com/

  43. Additional resources • Scoble, Robert, and Shel Israel. Naked conversations: How blogs are changing the way businesses talk with customers. Wiley, 2006. • http://scobleizer.com/ • http://redcouch.typepad.com/

  44. Additional resources • Tapscott, Don, and Anthony D. Williams. Wikinomics: How Mass Collaboration Changes Everything. Portfolio Hardcover, 2006. • http://wikinomics.com/blog/ • http://www.socialtext.net/wikinomics/index.cgi

  45. Additional resources • Weinberger, David. Everything is Miscellaneous: The Power of the New Digital Disorder. Times Books, 2007. • http://www.everythingismiscellaneous.com

  46. For more information Jesse Wilkins CDIA+, LIT,edp, ICP, ermm, ecmm, bpms Access Sciences Corporation jwilkins@accesssciences.com http://informata.blogspot.com AIM/YIM: jessewilkins8511 (303) 574-1455 direct

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