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A Masterclass in Crisis Management

Dive deep into crisis management with Alba's masterclass on understanding, responding, and being prepared for unexpected events. Learn key strategies and tactics to handle crises effectively and protect your organization's reputation.

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A Masterclass in Crisis Management

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  1. A Masterclass in Crisis Management Presented by Alba 17th June 2011

  2. What we will cover • Understanding • Responding • Being prepared

  3. Understanding a crisis • It is unexpected • Time is short • Decisions are required urgently • Urgent requests for information • Loss of control • Routine business becomes difficult to manage

  4. Understanding a crisis • Specific threats are identified • Pressures build over time • Demands are made to blame • Communications are difficult to manage • Outsiders take a new interest • Reputation is at risk

  5. Responding to a crisis Diagnosis • Gather information – identify impact • Engage appropriate staff and stakeholders • Identify desirable outcomes

  6. Responding to a crisis Turning the problem around • Create a crisis plan • Allocate roles • Communicate to generate trust

  7. Responding to a crisis Bringing about change • Make and carry out decisions • Monitor the plan’s implementation – minimise losses • Communicate to maintain trust and reputation

  8. Responding to a crisis Learning • What has been learned? • How can we use the learning?

  9. Being prepared Outward vision • Up-to-date awareness of strategic issues • Connected to key networks • Positive relationships • Active collaboration • Aware of public and service user opinion

  10. Being prepared Internal strength • Individuals with a range of skills and knowledge • Strong communication mechanisms, using a range of media • Excellent, up-to-date information systems

  11. Being prepared Undertake…. • Regular risk assessments • Scenario planning to identify likely crises and their impact • A plan of action for anticipated crises

  12. Being prepared Crisis procedures • Define roles and responsibilities • Allocate them • Create a communication plan

  13. Being prepared Communicate and test • Ensure staff know about the plans that affect them • Undertake any training necessary • Test plans and review as necessary

  14. A Masterclass in Crisis Management Presented by Alba www.albanetwork.co.uk info@albanetwork.co.uk

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