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Power and Influence: How to be a Difference Maker. AnnMarie Papa, DNP,RN,CEN,NE-BC,FAEN Clinical Director, Medical & Emergency Nursing, Hospital of the University of Pennsylvania. Objectives. Define power and influence Discuss strategies to become a person of influence

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power and influence how to be a difference maker

Power and Influence:How to be a Difference Maker


Clinical Director, Medical & Emergency Nursing,

Hospital of the University of Pennsylvania

  • Define power and influence
  • Discuss strategies to become a person of influence
  • Review the importance of attitude and becoming a difference maker
  • A capacity for control
  • A special ability
  • Influence
  • Charisma
types of power
Types of Power
  • Position
  • Knowledge
  • Gender
  • Personal
  • Social influence
  • Guiding people to adopt an idea
  • Manipulation?
  • An interaction of influences
  • Bargaining for collective advantage
  • Positive way to structure communication
power and influence of leading
Power and Influence of Leading
  • Coercive Power
    • Power that is based on fear
  • Reward Power
    • Power that is based on the ability to distribute rewards that others view as valuable.
  • Legitimate Power
    • The power a person receives as a result of his or her position in the formal hierarchy of an organization.
  • Expert Power
    • Influence based on special skills or knowledge.
  • Referent Power
    • Influence based on possession by an individual or desirable resources or personal traits.


French, J., and Raven, B. H. 1959. "The bases of social power." Studies of Social Power. Cartwright, D. (ed.) Ann Arbor, MI: Institute for Social Research

  • Power to affect others
  • Ability to manipulate
  • Skill to induce another into action




Power or




Bacon, TB (2011) Five Deadly Leadership Power Drains. Businessweek.com

a person of influence
A Person of Influence
  • Modeling
    • Behavior modeling
  • Motivating
    • Encourage and communicate
  • Mentoring
    • Helping others reach potential
  • Multiplying
    • Help people you influence become a positive influence on others
john c maxwell
John C. Maxwell
  • I = Integrity with people
  • N = Nurtures other people
  • F = Faith in people
  • L = Listens to people
  • U = Understands people
  • E = Enlarges people
  • N = Navigates for other people
  • C = Connects with people
  • E = Empowers people

Many succeed momentarily by what they know

Some succeed temporarily by what they do

Few succeed permanently by what they are.

John Maxwell

the difference is attitude
The Difference is Attitude
  • The librarian of our past
  • The speaker of our present
  • The prophet of our future
attitude axioms
Attitude Axioms
  • Our attitude determines
    • Our approach to life
    • Our relationships with people
    • Our outlook
    • Our behaviors
    • Our altitude
attitude and life
Attitude and Life
  • Expectations
    • Optimism
    • Pessimism
  • Behaviors
    • Make the world go away
    • Raindrops keep falling on my head
    • I did it my way
    • Oh what a beautiful morning
attitude as predictor of outcome
Attitude as Predictor of Outcome
  • All is well that ends well?
attitude as change agent
Attitude as Change Agent
  • Obstacle
    • Great leaders arise in times of crisis
  • Opportunity
    • “There is plenty of security in the cemetery; I long for opportunity” David Sarnoff
attitude as a perspective
Attitude as a Perspective
  • David and Goliath
    • He is so big we will never kill him
    • He is so big I will never miss
  • No limit people
    • The bumblebee
  • Frank Lloyd Wright
    • Masterpiece comment
attitude as you
Attitude as YOU

The last of the human freedoms is to choose your attitudein any given set of circumstances!

Victor Frankl

attitude iceberg
Attitude Iceberg

Knowledge and skills


you do the math
You Do The Math!









attitude obstacles
Attitude Obstacles
  • Discouragement
  • Change
  • Problems
  • Fear
  • Failure
your attitude your choice
Your Attitude…Your Choice
  • Do you know your attitude
  • Are you able to manage your attitude
  • How does your attitude project
understanding change
Understanding Change
  • Create sense of urgency
  • Pull together the guiding team
  • Develop the vision and strategy
  • Communicate for understanding and buy in
  • Empower others to act
  • Produce short term wins
  • Don’t let up
  • Create a new culture
sense of urgency
Sense of Urgency
  • Provide team with plan
  • Outline reasons
  • Listen to their ideas
  • Generate excitement
  • Begin the “Journey to OZ”
guiding team
Guiding Team
  • Choose the team
  • Identify leaders
  • Promote teambuilding
  • Allow creativity
  • Embrace diversity of “Dorothy, Scarecrow, TinMan and Lion”
vision and strategy
Vision and Strategy
  • Identify the vision
  • Outline the strategy
  • Recognize team ideas
  • Determine “OZ”
  • Provide information
  • Use a variety of arenas
  • Ensure understanding
  • Communicate again
  • Go “Over the Rainbow”
  • Empower the team
  • Recognize the energy
  • Wear the “Ruby Slippers”
short term wins
Short Term Wins
  • Celebrate success
  • Acknowledge challenges
  • Continue to move forward
  • Recognize that “the Witch is melting”
don t give up
Don’t Give Up
  • Do not get discouraged
  • Follow the vision
  • Utilize the team
  • Focus on the “OZ”
new culture
New Culture
  • Embrace the change
  • Cultivate the energy
  • Celebrate the moment
  • Measure the outcome
  • Prepare for the next “tornado”
john maxwell
John Maxwell
  • The Difference Maker
    • Allow it to make a difference
    • Manage your decisions
    • Keep adversity from dampening your attitude
    • Help others discover their difference maker
what about your attitude
What About YOUR Attitude
  • Take responsibility for your attitude
  • Evaluate your present attitude
  • Develop the desire to change
  • Change your attitude by changing your thoughts
  • Develop good habits
  • Manage your attitude daily