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The Value of Customer Experience Platforms Market Estimated to Soar Higher at 12.7% CAGR During 2018-2028

Future Market Insights has announced the addition of the “Customer Experience Platforms Market: Global Industry Analysis and Opportunity Assessment, 2018-2028"report to their offering

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The Value of Customer Experience Platforms Market Estimated to Soar Higher at 12.7% CAGR During 2018-2028

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  1. Customer Experience Platforms Market to Record Ascending Growth of 12.7% CAGR by 2028 January 2019 Report Id : REP-GB-7587 Status : Published Category : Electronics, Semiconductors, and ICT ©2015 Future Market Insights, All Rights Reserved

  2. About Future Market Insights Future Market Insights (FMI) is a premier provider of syndicated research reports, custom research reports, and consulting services. We deliver a complete packaged solution, which combines current market intelligence, statistical anecdotes, technology inputs, valuable growth insights,aerial view of the competitive framework, and future market trends. We provide research services at a global as well as regional level; key regions include GCC, ASEAN, and BRIC. Our offerings cover a broad spectrum of industries including Chemicals, Materials, Energy, Technology,Healthcare, and Retail. We have a global presence with delivery centers across India specializing in providing global research reports and country research reports. FMI is headquartered out of London, U.K., with a state-of-the-art delivery center located in Pune, India. We combine our knowledge and learning from every corner of the world to distill it to one thing – the perfect solutionfor our client. Research Capabilities Sector Coverage             Customized Research Syndicated Research Investment Research Social Media Research Automotive and Transportation Electronics, Semiconductor, and ICT Retail and Consumer Products Industrial Automation and Equipment Chemicals & Materials Food and Beverages Services and Utilities Energy, Mining, Oil, and Gas Customized Research Subscription Information Syndicated Research For detailed subscription information please contact Hari. T (Sr. Manager - Global Business Development) Investment Research T: +44 (0) 20 7692 8790 | D: +44 20 3287 4268 Email: hari.t@futuremarketinsights.com Social Media Research ©2015 Future Market Insights, All Rights Reserved 2

  3. Research Methodology (1/2) Systematic Research Approach 1 In-depth secondary research is used to ascertain overall market size, top industry players, top products, industry associations, etc. Research & Intelligence Data Collection Data Filter & Analysis Actionable Insights Business Solution Market profiling 2 PMR formulates a detailed discussion guide to conduct expert and industry interviews     Identifying key opinion leaders Questionnaire design In-depth interviews Coverage across value chain Formulating discussion guide 3 A PMR develops a list of industry players (manufacturers), distributors, retailers and industry experts Primary Research       Key industry experts Channel study Developments Market dynamics Products Conclusions Developing list of respondents B 4 PMR conducts interviews with industry experts, industry players, distributors and retailers SOLUTION Desk Research Data collection      Market participants Key strengths Product portfolio Mapping as per value chain Key focus segments C Company Analysis Data is validated by triangulation method, wherein secondary, primary and PMR analysis contribute to the final data 5 Data validation 6 Data is scrutinized using MS-Excel to obtain qualitative and quantitative insights about the industry Data analysis Primary Research# Secondary Research # Paid Publications#           Linkedin Zoominfo Salesforce Avention Company websites Company annual reports White papers Financial reports Factiva GBI Genios Meltwater 7 PMR delivers industry insights and information in the required format (PDF) Insights   # includes sources of databases ©2015 Future Market Insights, All Rights Reserved 3

  4. Customer Experience Platforms Market Massive incremental opportunity is projected for mobile apps, followed by social media, as the favored interaction points. Increasing integration of technologies such as AR/VR, bots, CRM, AI, smart devices, and wearables has been contributing significantly to the flourishing landscape of customer experience platforms, in recent years. A newly published market study by Future Market Insights also correlates the rampant growth consumer goods and retail industry to the robust expansion of CX platforms market worldwide. Smartphone penetration is pushing the status of mobile applications and social media platforms as the most preferred points of interaction among customers and businesses, according to the report. A senior research analyst says while offering the market background, “Tremendous competition across industries is driving the critical need for customer retention and necessitating the regulation of customer churn rate. Businesses are thus increasingly preferring an extensive availability of a range of extension points to connect with their customer bases in an effort to survive the competitive scenario in the customer experience platform landscape”. Adding further to it, the analyst says, “The approximately US$ 5 Bn market for customer experience platforms is likely to demonstrate over 10% year on year growth in revenue in 2019”. In the wheel of fortune, the report categorizes various market segments on the basis of their rate of growth projected for the next decade old period. A majority of market segments fall in the high and medium growth quadrants. End use verticals such as consumer goods and retail, and hospitality, in addition to IP segments such as social media and mobile apps occupy the high growth quadrant. ©2015 Future Market Insights, All Rights Reserved 4

  5. Customer Experience Platforms Market Get Sample Copy of Report @ https://www.futuremarketinsights.com/reports/sample/rep-gb-7587 Key Research Findings at a Glance  Robust yearly revenue growth of around 12% estimated for mobile apps as the highly attractive interaction point is primarily driven by exceptional penetration of smartphone technology. Around 1/4thshare of the current market revenue is contributed by mobile applications.  Cloud as a deployment model is winning a heavy incremental opportunity translating further into a larger share of more than 55% over on premise segment in the customer experience platforms landscape.  Consumer goods and retail sector, currently holding around 1/4thshare of the total market revenue, is observing a hefty incremental opportunity. Hospitality is also rapidly emerging attractive end use vertical for CX platform vendors owing to the considerable yearly growth anticipated post 2020.  Large enterprises continues to reign supreme over small and medium sized enterprises in terms of deployment of customer experience platforms. Maximum business opportunity resides in the Android segment. ©2015 Future Market Insights, All Rights Reserved 5

  6. Customer Experience Platforms Market FMI Recognizes Significant Growth Potential in Developing Regional Markets for Customer Experience Platforms North America continues to lead the pack globally in customer experience platforms landscape, whereas substantial growth opportunities lie in the South Eastern Asia and rest of Asia Pacific region. A collective revenue share of over 28% from the eastern and western parts of Europe represent the significant position of European region in customer experience platforms ecology. While customer centric approach of CX platform vendors is identified to be the key driver for North America’s market, ever-growing digitization is pushing the scenario in Asia Pacific, wherein spectacular growth opportunities are spotted in India and ASEAN countries. A majority of key market players have strong presence across developing economies in Japan and MEA. Maintaining the Customer Centric Approach Helps CX Platform Vendors Deliver Customer Satisfaction at an Improved Level Vendors of customer experience platforms are focusing more on end user requirements, in addition to ever-evolving business requirements. ©2015 Future Market Insights, All Rights Reserved 6

  7. Customer Experience Platforms Market Fostering adoption of IoT and connected technologies is fueling adoption of customer experience platforms based on end user perceptions. Centralization of customer data that has been collected from the various points of interaction is enabling vendors to develop a personalized approach to delivering top notch customer experience. Buy Full Report Now @ https://www.futuremarketinsights.com/checkout/7587 CX Platform Vendors to Tap into the White Spaces in Predictive Analytics Integration Future Market Insights report on customer experience platforms landscape reveals that the vendors are leveraging the opportunities residing in the integration of predictive analytics into their existing CX platform offerings. “It’s all about delivering a more advanced version of current customer experience platforms along with improved applications and functional capabilities as added advantages to customers,” says the FMI analyst, while adding further, “It will even help vendors conduct the comparative analyses of past and current CX data and further generate an accurate predictive data about customer experience trends, customer behavior, and the actual purchasing decision”. ©2015 Future Market Insights, All Rights Reserved 7

  8. Customer Experience Platforms Market With more than 40% share of the current market revenue, Tier 1 players are reportedly delivering best- in-industry offerings in wider portfolios, imparting significant regional coverage. Tier 2 companies on the other side include some of the highly important companies that hold the potential to transit to the Tier 1 category. Although Tier 3 players are relatively new entrants and hold limited presence at a global level, they reflect growth at a rapid pace. Click here to Order a free sample ©2015 Future Market Insights, All Rights Reserved 8

  9. To know more about us, please visit our website: www.futuremarketinsights.com For sales queries or new topics email us on: sales@futuremarketinsights.com For media queries, contact the press office at press@futuremarketinsights.com For other queries contact: Hari. T (Sr. Manager - Global Business Development) Future Market Insights: 3rd Floor, 207 Regent Street, London W1B 3HH T: +44 20 7692 8790 | D: +44 20 3287 4268 Email: hari.t@futuremarketinsights.com Future Market Insights Global & Consulting Private Limited (FMI) Thank You ©2015 Future Market Insights, All Rights Reserved 9

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