Blue Cross and Blue Shield of Louisiana

1. Blue Cross and Blue Shield of Louisiana Group 6: Andres Granada, Daniel Nan, Pamela Oncale, & Taylor Veillon

2. Chapter 1 Beginnings • Founded in 1934- Great Depression • “Wake Up Call” with Katrina/Rita  AHIP’s Readiness Task Force • Preparing for the future • Quicker Mobilization • Defining “Disaster” • Planning, Communication, & Coordination

3. BP Spill • April of 2010 • Spill  Wildlife & Environment Economic & Physical Health • Leading: • Health education & services for members • Founds “Our Home, Louisiana Coalition” • Other organizations join in efforts • Coastal Care Fairs for 12 communities • Dealing with a “different kind of disaster”

4. Importance of DR to BCBSLA • Excess data’s value to strategy • Increasing technology workflows/management processes • Disrupted communication consequences • Benefits for reputation/sustainability initiatives • BCBSLA’s use of the Emergency Management Cycle

5. Business Continuity • Business Continuity Program • BCP Team  Plans for Members Keeping Coverage • Continuity Plans • Alternate location: Shreveport, LA • Customer Service Call Center • CompTIA Security+ • Disaster recovery contingency plans • Avoid and prepare for network security failures

6. Beginnings • LSU’s work with Katrina refugees Donation for institute • SDMI • Save lives • Improve DRM • Research  usable information products • Pre-event preparedness to recovery efforts

7. Improving BCBSLA Practices • Problem with hierarchal mgt in a disaster • Top management is cut off • SDMI • Works with private sector on continuity plans • Communicative model to follow • LA BEOC advocates on behalf of private organizations to state officials • BCBSLA • Kanban Visualization Boards- Lanes & status Expanding Preparedness

8. Chapter 2 Disasters And Crisis Management Software

9. Disasters happen everyday… • Natural • Hurricanes • Earthquakes • Financial/Corporate • Fraud • Stock Market Crashes • Man-made • Oil Spills • Nuclear Meltdowns

11. Blue Cross Blue Shield • Utilizes teams of specialist to create and manage crisis planning • This can be costly and take very valuable time • Crisis Commander can create a comprehensive disaster recovery and business continuity plan for a fraction of the cost

13. Chapter 3 Give credit where credit is do! Andres Calderon

15. So you want to save lives! • Project Management • Disaster Recovery experience • Program Management • Communication • Strategic Business Development • Knowledge in crisis management software and systems: • Learning Management System (LMS) • Exercise Management System (EMS) • Geographical Information Management System (GIS) • Risk Management System • Information Assurance (cyber security) • Case Management System • Donation Management System and Grant Management System • Disaster Recovery Technologies

16. So you want to be the boss! • There is a correlation between top management and analytics

17. Chapter 4 Identification What constitutes a disaster?

18. Disasters • Disruption • Significant Interference • Evacuation/Relocation • Inability of employees/consumers • Stress beyond capacity

19. Main DisastersHURRICANESFIRES

20. Preparing and Responding • Planning • Flexibility • Communication • Informing actions that will be taken before, during, and after a disaster • Coordination • Working together

21. Disaster Management • A completely different information system. • Central Command Centers • Shreveport • Only used for in the cases of disasters • Disaster Recovery