ISQA 552 Managing Operations and the Value Chain

1. ISQA 552Managing Operations and the Value Chain Professor Mellie Pullman Winter 2011

2. Today’s Activities • Introduction • Syllabus & Important Dates • What is Operations & the Value Chain? • Photographs & Index Cards • Buy Littlefield Code

3. You can call me: • Mellie or Dr. / Professor Pullman Course Site (lecture notes, cases, syllabus, etc.) http://www.sba.pdx.edu/faculty/melliep/course552.html Office hours: Monday & Wednesday: 4:00-5:00 PM Or by request

4. Course Format • Allowed 10 minutes break per hour of teaching • Course Time: 5:40- 9:20 PM • We’ll break from 7:15- 7:30 (ish) PM • We’ll generally go to ~ 9 PM to allow time for after class questions & Team interactions. (if that’s OK with the class)

5. My Background • BS &MS (Mechanical Engineering-Alternative Energy Systems) • MBA & Ph.D. (Operations Management & Marketing Models) • Work Experience • Test Engineer • Brew-master • Owner of XeriscapeLandscape Company • Quality Manager for Black Diamond Mountaineering & Ski Products • Consulting

6. Consulting :Product & Process Design • Cirque Du Soleil • Hotels & Airports • Ski resorts • Black Diamond Mountaineering • Nestle • Vodafone

7. Teaching • 17 years covering many types of classes • Supply Chain Management • Operations Management • Global Management • Simulation & Modeling • Entertainment Management • Service Operations Management • Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah.

8. Other fun facts… • Writing & publishing articles & books • Traveling, rock climbing, skiing (cross country racing, telemarking & back-country) cooking and checking out food producers, wineries, breweries, and restaurants.

9. What about you? • Please spend a few minutes filling out this index card with: • Your preferred first name (& last name) • Contact email • Where are you from? • Work experience • Your dream job & a company that intrigues you • Fun facts about you

10. Objectives • Appreciate the strategic role of operations in all types of organizations. • Understand the importance of links between customer needs, sustainability, and operations design. • Describe the ways in which the operations function interacts with other functions. • Identify opportunities in operations.

11. Continued… • Map the flow of a process and identify areas for improvement. • Transfer operations ideas and innovations from one type of organization to another. • Understand supply chain management and its importance from a sustainability perspective • Legitimately present yourself as having a working vocabulary of operations and supply chain terminology.

12. Why focus on this discipline ? • Great Jobs: • Supply Chain Coordinators • Purchasing • Logistics • Food Product Management (Cert Program) • Sustainability Analysts

13. PSU Employers for those with Supply Chain Focus (a sample) • Adidas, Columbia, Nike, etc. • Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun • Freightliner, Gunderson, Market Transport, Northwest Pipe • Fred Meyer, Cosco, Kettle Chips • Weyerhaeuser, Parr Lumber • All major logistics companies • Restoration Hardware, YoCream, OHSU, Port of Portland

14. Who would like this career area? • People with dual interests • Marketing • IS • Finance • Accounting • HR • People who like to travel and work with many kinds of vendors around the world • People who speak other languages • People who want to be a good potential job area

15. The Classroom Mix • Lectures • Case Discussions • Breakout Groups & Classroom Exercises • Guest Speakers

16. Intellectual Contributions (Prof Pullmans 5 weeks)

17. Participation & Attendance • Participation is key! • You learn in proportion to what you put into this class. • Lots of opportunities to get involved • Class attendance is expected. • Poor attendance can affect your participation grade since this is an experiential class. • If you anticipate missing a class, I would appreciate if you would let me know about the situation in advance.

18. Class Etiquette • Laptop use in class is discouraged unless it applies to class. • Calculators will be very helpful for in-class exercises, • Cell phones/Blackberries/etc. should be turned off for class periods, • Please be respectful of your classmates and professor by listening when they are talking and not creating side conversations.

19. REQUIRED MATERIALS • Operations Management, 5th edition(Schroeder, Goldstein, and Rungtusanatham) PSU Custom published textbook available only at PSU bookstore. • Course Case & Reading Packet available at CleanCopy on Broadway. • Littlefield Technologies SimulationLittlefield Technologies, Responsive Learning Technologies. ISBN-0-9770944-0-5. Simulation Access Code: purchase on-line for $18) and each student needs an access code or he or she cannot get credit for the assignment. • A calculator should be brought to class every day.

20. Littlefield Team Formation • You will need to have your team formed by end of class. • You will need to get your Littlefield Code and each team member should sign on. • Agree on team name • Agree on team password • Sign in on-line by Monday

21. What I will provide • Class Handouts of lecture slides (also provided on course site). • Overview of what is expected that day and next class period • Additional readings • Spreadsheet skill help!!! • Email support • Office hours

22. At end of Class • I will take your photograph to put on your index card.