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The Workforce Development System. Objectives. Overview of the Workforce Development System Why does the system need a Navigator? What is the Navigator’s role within the system? . Workforce Investment Act (WIA) of 1998.

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  • Overview of the Workforce Development System

  • Why does the system need a Navigator?

  • What is the Navigator’s role within the system?

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Workforce Investment Act (WIA) of 1998

WIA was designed to unify a fragmented employment and training system and create a single universal system…a One-Stop system that could serve the needs of all job seekers and employers.

Workforce investment act wia of 1998
Workforce Investment Act (WIA) of 1998

  • Provides funding to states to establish a statewide One-Stop system.

  • Outlines the framework for the delivery of workforce investment activities through the One-Stop system.

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Six Key Principles of WIA

  • Streamlining services

  • Universal Access

  • Increased Accountability

  • State and Local Flexibility

  • Strong Role for Local Boards

  • Improved Youth Programs

One stop delivery system
One-Stop Delivery System

  • Created one physical location for employment & training services.

  • Linked workforce, education and economic development.

  • Business-led Board do strategic planning, set policies, coordinate programs.

  • Local flexibility in designing the system.

Key players
Key Players

  • State Workforce Investment Boards (SWIBs)

  • Local Workforce Investment Boards (LWIBs)

  • One-Stop Career Centers



  • Governor

  • Two members of each chamber of State Legislature

  • Representatives appointed by the Governor, including:

    • Business (which must be a majority)

    • Chief Elected Officials

    • Labor Organizations

    • State Agency Heads

    • Individuals with related experiences

    • Others as designated by the Governor


  • Duties:

    • Develop a 5-year Strategic Plan

    • Continuously improve the system

    • Designate Local Workforce Investment Areas (LWIAs)

    • Develop Allocation Formulas

    • Prepare Annual Report

    • Develop Statewide Employment Statistics System

    • Apply for Incentive Grants



  • Community leaders representing

    • Business (majority)

    • Labor

    • Education

    • Economic development

    • Workforce partners

  • Have policy making authority



  • Comprehensive, long-term planning

  • Coordinate workforce, education and economic development

  • Promote private sector involvement

  • Evaluate performance

  • Identify and select service providers

  • Define role of one-stop operator

  • NOT: service provider, One-stop operator

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One-StopCareer Centers

  • Cornerstone of WIA

  • Centers where customers can access a broad range of employment-related services in a central location to include:

    • core,

    • intensive, and

    • training services

The funding process




The Funding Process…

  • Publicly Funded

  • Deliver Federal, State, and Local Employment and Training Programs

U.S. Department of Labor

State Workforce Investment Boards

(Includes Business, Government and Labor Leaders)

Local Workforce Investment Boards

(Includes Business, Labor and Other Community Leaders)

Local One-Stop Career Centers

(Delivers Services to Employers and Job Seekers)

One stop mandatory partners
One-Stop Mandatory Partners

Department of Labor programs:

  • Programs authorized under WIA

  • Employment Service

  • Adult Education

  • Trade Adjustment Assistance

  • Veteran’s Employment and Training

  • Unemployment Insurance

  • Job Corps

  • Welfare-to-Work

  • Senior Community Service Employment Program

  • Migrant and Seasonal Farmworkers Program

  • Native American Employment and Training Program

Mandatory partners cont
Mandatory Partners, cont.

Department of Education programs:

  • Adult Education and Literacy

  • Vocational Education (Perkins Act)

    Dept. of Health &Human Services programs:

  • Community Services Block Grant

    Dept. of Housing & Urban Development programs:

  • HUD-administered employment and Training

One stop partners
One-Stop Partners


  • Serve on Board

  • Make core services available and other services accessible through one-stop

  • Contribute fair share to the cost of the One-stop system and operations

  • Carry out role as mandated in their own legislation (eg. Wagner-Peyser, Vocational Rehabilitation)

  • Establish MOUs

One stop customers
One-Stop Customers

One-Stop Centers serve 2 customers—

job seekers and employers:

  • Streamlined set of services for job seekers.

  • Flexibility to provide a variety of tailored services to employers, including hiring, assessments and training services.

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Participant Eligibility

  • All adults over age 18 eligible for some services. (Employment Service and WIA core)

  • Many low-income youth ages 14-21 who face certain employment barriers are eligible for services.

  • Eligibility for Partner programs are unique to each program.

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One-StopCustomers w/ Disabilities

  • Services are to be “readily accessible”: most individuals with disabilities should not have to ask for accommodations.

  • Persons w/ disabilities are entitled to reasonable accommodations to access services under WIA.

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Core Services

  • Each local area must include

    one comprehensive physical center that provides core services.

  • Each One-Stop partner is responsible for making available the core services applicable to the partner’s program.

Core services cover basic employment assistance such as

Skill assessments

Job searches

Resume writing

Interview practice

Eligibility Determination for other programs

Labor market information

Core ServicesCover basic employment assistance, such as:

These services are available to everyone.

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Intensive Services:Eligibility

  • Individuals who have received at least one core service and are unemployed or under-employed.

  • When funding is limited, priority for intensive services is given to low-income job seekers and recipients of public assistance.

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Delivery of Intensive Services

  • Must be provided through the One-Stop system.

  • May be provided directly by the One-Stop Operator or through contracts with Service Providers.

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Intensive Services

  • Basic skills training (such as GED, language and computer classes)

  • Work experience

  • Internships

  • Work-related evaluations

  • Career counseling

  • Job searches in other geographic areas/relocation assistance

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Training Services

  • Available to job seekers who have received at least one intensive service and are still unemployed or under-employed.

  • If funds are limited, priority is given to low-income job seekers and recipients of public assistance.

Training services a broad range of training is available including

Job readiness training

Vocational classes

Customized training with local employers willing to train and then hire those who successfully finish

On-the-Job training

Entrepreneurial training

Skills upgrading and retraining

Training ServicesA broad range of training is available, including:

Delivery of training services
Delivery of Training Services

  • Individual Training Accounts:

    • Established on behalf of participants to pay for training services;

    • Participants choose from a list of Eligible Training Providers;

    • Providers are required to submit annual performance data and achieve established performance levels to remain on the list.

Supportive services
Supportive Services


  • Individuals participating in core, intensive or training services;

  • Unable to obtain supportive services through other programs;

  • Only provided when necessary to enable individuals to participate in WIA activities.

Supportive services1
Supportive Services

  • Transportation

  • Child Care

  • Dependent Care

  • Housing

  • Needs-related payments

    *Local area must develop a policy to ensure resource coordination.

Performance measures
Performance Measures

  • All Employment & Training programs have Performance Measures.

  • Performance is reported back to Federal Agencies.

  • Incentive $ may be awarded to high performers.

  • In some cases, performance measures can drive services.

System is moving to common measures
System is Moving to Common Measures…


  • Department of Education

  • HHS

  • Veterans Administration

  • HUD

  • Department of Interior/Bureau of Indian Affairs

Common measures adult
Common Measures: Adult

  • Entered Employment

  • Retention

  • Earnings Increase

  • Efficiency

Common measures youth
Common Measures: Youth

  • Placement in Employment or Education

  • Attainment of Degree or Certificate

  • Literacy & Numeracy Gains

  • Efficiency

In the current system
In the current system…

There are barriers to providing quality One-Stop Services for persons with a disability, such as:

  • Lack of Physical Accessibility

  • Lack of Program Accessibility

  • Lack of Program Integration

  • Lack of Job Development

Physical accessibility
Physical Accessibility

  • Programs or activities of One-Stop Centers must be readily accessible and useable by people with disabilities. This means that…

    A One-Stop Center may not refuse to provide services because a person has a disability.

Program accessibility
Program Accessibility

  • Lack of Customer Choice

    • Result of limited staff knowledge and comfort level serving people w/disabilities.

    • Directly referred to Vocational Rehabilitation (VR) or,

    • Inappropriately Served

System performance
System Performance

  • Employment Service data indicates that only 2.1% of participants served have a disability (PY ’01 data).

  • WIA data indicates that only 7.2% of program exiters had a disability (PY ’01 data.)

The numbers are misleading
The numbers are misleading…

  • Many locals only include those that self-report a disability.

  • Automatic referrals to “disability agencies” limit perceived volume.

    Result…the numbers may be artificially low.

Program integration
Program Integration

Lack of Collaboration:

  • Programs may be co-located yet still operating independently.

  • Participants not benefiting from co-enrollment, joint case management, and limited knowledge of different programs available to people w/disabilities.

Job development
Job Development

Job Developers need to know:

  • Marketing tools to place people w/disabilities

  • Accommodations

    • Job Accommodations Network (JAN 1-800-526-7234)

  • Employer Benefits (WOTC)

  • Employer Assistance Referral Network (EARN):

  • Ticket to Hire:

What we have learned through
What we have learned through…

  • Fours years of WIA Implementation

  • Three Rounds of Work Incentive Grants

  • National, State and Local Initiatives

Strategies for serving job seekers
Strategies for Serving Job Seekers

Goal: Improve the job seeker’s ability to receive appropriate services.

Strategy: Educate program staff to better understand all available One-Stop services.

Strategies for serving job seekers1
Strategies for Serving Job Seekers

Goal: Reduce duplication of efforts and burden on job seeker to navigate multiple programs.

Strategy: Consolidating case management and intake procedures for job seekers.

Strategies for serving employers
Strategies for Serving Employers

Goal: Gain a better understanding of labor market needs, and avoid multiple employer contacts.

Strategy: Dedicate specialized staff to establish relationships with employers.

Strategies for serving employers1
Strategies for Serving Employers

Goal: Market services/expand the customer base.

Strategy: Work with intermediaries to engage and serve employers.

Goal: Increase employer satisfaction with and use of the system.

Strategy: Provide tailored services to meet employers’ specific workforce needs.

Strategies for building one stop infrastructure
Strategies for Building One-Stop Infrastructure

Goal: Better integrate One-Stop programs and services.

Strategy: Empower partners to collaborate through functional teams and joint projects.

Strategies for building one stop infrastructure1
Strategies for Building One-Stop Infrastructure

Goal: Improve operations despite lack of dedicated WIA funds and restrictions on partners’ funding streams.

Strategy: Raise funds through fee-based services, grants and contributions from partners and state and local government.

Navigators and the wds
Navigators and the WDS

Charged with building the capacity of the WDS by…

  • serving as an expert on workforce development issues and policies impacting persons with disabilities.

  • facilitating access to programs and services.

Navigators and the wds cont
Navigators and the WDS, cont.

  • Developing linkages and collaborating on an ongoing basis with employers.

  • Conducting outreach to agencies and organizations that serve people with disabilities.

  • And much more…

More information
More information…



    Or call/email…

    Lynn Kinzer at (312) 596-5523