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Top ServiceNow Features Every Admin Enhancing IT Service Management & Automation +91-9989971070 www.visualpath.in
Introduction to ServiceNow • What is ServiceNow? • A cloud-based platform for IT Service Management (ITSM) • Automates workflows across IT, HR, security, and more • Why is it important for admins? • Centralized control over enterprise processes +91-9989971070 www.visualpath.in
Feature 1 - Incident & Problem Management • Incident Management: Quickly resolve IT issues • Problem Management: Identify root causes and prevent future issues • Benefits: Faster resolution times, improved IT efficiency +91-9989971070 www.visualpath.in
Feature 2 - Change & Release Management • Change Management: Tracks and approves changes before implementation • Release Management: Streamlines software and application updates • Benefits: Reduces downtime, ensures smooth deployments +91-9989971070 www.visualpath.in
Feature 3 - Service Catalog & Self-Service Portal • Service Catalog: Users can request IT services easily • Self-Service Portal: Empowers employees to resolve common issues • Benefits: Reduces workload on IT teams, improves user experience +91-9989971070 www.visualpath.in
Feature 4 - Workflow Automation • Drag-and-drop workflow designer • Automates tasks across departments • Benefits: Increases efficiency, minimizes manual work +91-9989971070 www.visualpath.in
Feature 5 - Integration & AI Capabilities • Integrates with third-party apps (Azure, AWS, Jira, etc.) • AI-powered Virtual Agent & Predictive Intelligence • Benefits: Smarter automation and improved decision-making +91-9989971070 www.visualpath.in
Reporting & Performance Analytics • Customizable dashboards & reports • Real-time monitoring of IT operations • Benefits: Data-driven insights for better decision-making +91-9989971070 www.visualpath.in
Conclusion & Next Steps • Summary of key features • How admins can leverage ServiceNow for IT success • Call to Action: Training resources, certifications, or next steps +91-9989971070 www.visualpath.in
For More Information About ServiceNow Address:- Flat no: 205, 2nd Floor, Nilagiri Block, Aditya Enclave, Ameerpet, Hyderabad-16 Ph. No: +91-998997107 Visit: www.visualpath.in E-Mail: online@visualpath.in +91-9989971070 www.visualpath.in
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