ServiceNow Online Course - ServiceNow Institute in Bangalore

1. How to Build Dashboards in ServiceNow Introduction ServiceNow is a powerful cloud-based platform designed to streamline IT service management (ITSM), business processes, and workflow automation. One of its most valuable features is the ability to create dashboards that provide real-time insights, helping organizations make data- driven decisions efficiently. In this guide, we will explore how to build dashboards in ServiceNow, covering key components, best practices, and step-by-step instructions. ServiceNow Training What is a Dashboard in ServiceNow? A ServiceNow dashboard is a visual representation of data that helps users monitor performance, track key performance indicators (KPIs), and gain insights into various business processes. Dashboards can be customized for different roles, such as IT administrators, service desk teams, and executives. Benefits of ServiceNow Dashboards Real-time Insights: Monitor ITSM performance, service health, and incidents in real time. Customization: Create tailored views for different departments or teams. Improved Decision-Making: Access key metrics at a glance. Automation & Efficiency: Reduce manual data analysis and reporting efforts. Key Components of a ServiceNow Dashboard

2. 1.Widgets– Display real-time data in various formats such as charts, reports, and KPIs. 2.Tabs & Layouts– Organize data in a structured way for better accessibility. 3.Filters– Enable users to refine data based on parameters such as date ranges, priorities, or categories. ServiceNow Online Training 4.Drill-down Capabilities– Allow deeper exploration of reports and trends. Step-by-Step Guide to Building a ServiceNow Dashboard Step 1: Access the Dashboard Module 1.Log in to your ServiceNow instance. 2.Navigate to Self-Service > Dashboards or use the search bar to locate "Dashboards." Step 2: Create a New Dashboard 1.Click Create a Dashboard (or use the "+" icon). 2.Provide a Name and a Description to define the purpose of your dashboard. 3.Choose the Permissions to control who can view or edit the dashboard (Public or Private). Step 3: Add Widgets to Your Dashboard Widgets are essential for displaying data visually. Here’s how to add them: 1.Click Add Widgets on the top right. 2.Choose from different widget types: oReports: Pre-configured visual reports (bar charts, pie charts, etc.). oPerformance Analytics: KPIs and trend analysis. oLists: Tabular data views. oIndicators: Key metrics like SLA compliance and incident resolution rates. 3.Drag and drop widgets into the dashboard layout. ServiceNow Course Online Step 4: Configure Widget Settings Each widget can be customized based on the type of data you want to display: 1.Click on a widget to edit its properties. 2.Set filters to refine the displayed data (e.g., date ranges, priority levels). 3.Define refresh intervals to keep data updated in real time. Step 5: Organize the Layout 1.Resize widgets to fit the dashboard layout. 2.Use tabs to group similar data (e.g., Incident Management, Change Requests, SLA Performance). 3.Adjust columns and sections for better readability. Step 6: Apply Filters for Dynamic Data Views

3. Filters help users interact with the dashboard dynamically: 1.Click Add Filter at the top of the dashboard. 2.Choose fields like “Priority,” “Category,” or “Assignment Group.” 3.Save the filter settings to allow interactive data exploration. Step 7: Save and Share the Dashboard 1.Click Save to apply changes. 2.If the dashboard is public, share the link with users. ServiceNow Course 3.Assign specific roles or groups to control who can edit or view the dashboard. Best Practices for Building Effective ServiceNow Dashboards Keep it Simple: Avoid cluttered dashboards with too much data. Use Visual Hierarchy: Arrange the most critical information at the top. Leverage Performance Analytics: Use trend analysis for better forecasting. Ensure Data Accuracy: Regularly review and update dashboard configurations. Optimize for Performance: Avoid heavy queries that may slow down loading times. Conclusion Building dashboards in ServiceNow is a critical step in enhancing visibility, improving efficiency, and driving data-driven decision-making. With a well-designed dashboard, teams can easily monitor service performance, track key metrics, and proactively identify issues before they escalate. By following the step-by-step guide outlined above, you can create dashboards that are not only visually appealing but also highly functional. Whether you are managing IT service requests, tracking incidents, or analyzing SLA performance, a well- structured dashboard ensures that relevant information is easily accessible. To maximize the effectiveness of your dashboards, focus on simplicity, relevant data visualization, and real-time updates. Leverage Performance Analytics for trend forecasting and ensure that dashboards are customized based on user roles. Additionally, regular updates and optimizations will keep your dashboards aligned with evolving business needs. Visualpath is the Best Software Online Training Institute in Hyderabad. Avail complete worldwide. You will get the best course at an affordable cost. For More Information about ServiceNow Online Training Contact Call/WhatsApp: +91-9989971070 Visit: https://www.visualpath.in/servicenow-online-training-in- hyderabad.html