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REDUCE COSTS, INCREASE REVENUE AND IMPROVE PRODUCTIVITY AT THE AIRPORT

Moving Ground Transportation Forward. REDUCE COSTS, INCREASE REVENUE AND IMPROVE PRODUCTIVITY AT THE AIRPORT. Airport Ground Transportation Association Spring Meeting, March 2012. What We Do.

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REDUCE COSTS, INCREASE REVENUE AND IMPROVE PRODUCTIVITY AT THE AIRPORT

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  1. Moving Ground Transportation Forward REDUCE COSTS, INCREASE REVENUE AND IMPROVE PRODUCTIVITY AT THE AIRPORT Airport Ground Transportation Association Spring Meeting, March 2012

  2. What We Do • Using our Hudson Ground Transportation System (HGTS), we build, integrate and deliver reservation, dispatch, ticketing, vehicle tracking and mobile communicationsolutions for transportation leaders worldwide! • GO! Airport Shuttle Technology partner

  3. What We Do • HGTS is designed for: • Shared Ride and Private Van Airport Shuttle Service • Livery Service • Cruise Terminal Transportation • Tour and Ticket Sales • Charter Rentals

  4. Hudson’s Vision • Streamline business operations through technology to reduces costs, improve operational efficiencies and deliver competitive advantage.

  5. Improving Productivity and Increasing Revenue at the Curb MOBILE SOLUTIONS

  6. Mobilize the Work Force • In the field, online, anywhere, any time access to the transportation operator’s system and operations.

  7. Curb Side Solution Virtual Mobile Data Terminal (vMDT) - tablet-based application connected to Bluetooth enabled thermal printers with integrated credit card swiper worn on the belt of a Curbside Representative (CSR). • Book reservations curbside • Instant credit card charge and receipts • CSR's can assign drivers • Drivers receive work wirelessly .

  8. Benefits Removes traditional ‘airport’ barriers while increasing productivity and revenue. • Mobilize the workforce • Fast reservations • Increase operational efficiency • Cross selling opportunities • Improved communication • Improved customer experience

  9. HOW IT WORKS

  10. In the vehicle …

  11. Or on the curb …

  12. How It Works

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  25. vMDT Success Story: HNL Airport • Client deployed multiple CSRs/greeters curbside • CSRs were equipped with vMDT enabled tablets and wore credit card/printer combo on belts for receipts and boarding passes

  26. vMDT Success Story: HNL Airport • 10,000 walk-on passengers handled in first 10 days curbside • Reduced wait times • Increased efficiency and productivity of staff

  27. vMDT Success Story: MIA Airport • Client strategically positioned CSRs equipped with vMDT at high traffic kiosks throughout airport. • Passengers received instant boarding passes and receipts. • Drivers receive assignments and update status through vMDT enabled tablets in vehicle. • Streamlined efficiency and operations resulted in nearly 4000 walk-on passengers handledin first 2 weeks.

  28. Moving Ground Transportation Forward SOLUTIONS BEYOND THE CURB

  29. Flexibility is Critical • Not enough to have transportation operators with a strong curbside presence • Passengers need accurate information and realistic expectations before their arrival at the airport • Do more to encourage pre-booking

  30. Flexibility is Critical • Flexible reservation system that supports • Multiple languages • Pickup instructions • Multiple currencies • Multiple service types • Airport sedans, limousines, private vans, as well as shared ride shuttles • Multiple reservation options • Web, mobile device, kiosk, curbside

  31. Flexibility is Critical • Last year The Hudson Group delivered greater than 2,000,000 (2m) pre-booked airport ground transportation orders • Shuttle • Sedan • Limousine

  32. Reservation System On-Line WEB

  33. Mobile Reservations Via mobile device

  34. Additional Reservation Options Airport Kiosks Speech Recognition

  35. Moving Forward … • Provide user Airport ‘Ready to Go’ • Passenger get their bags • Signals transportation provider they are ready with mobile application or text message • Transportation providers notifies passenger • Where to go for pickup • Approximate wait time • Vehicle and driver

  36. Moving Forward … • Better outbound planning – shared ride • Improves the customer experience • Allows operator to operate more efficiently • More green (less miles and gas per passenger)

  37. Presented to the AGTA by The Hudson Group QUESTIONS & ANSWERS www.thehudsongroup.com

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