Business Ethics Programme for SMEs
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Business Ethics Programme for SMEs



  • This programme seeks to encourage the growth of a robust and transparent business environment for small and medium-sized enterprises (SMEs) in Latin American and the Caribbean by improving the capacity of SMEs to effectively incorporate integrity, transparency, and anti-corruption practices into their organisations.

  • Why does business ethics matter?

  • SMEs have much to gain by adhering to high ethical and governance standards:

  • larger firms often choose to do business with companies they can trust as reliable long-term partners;

  • sound integrity policies and practices are key elements to qualify for long-term finance opportunities;

  • clients who are conscientious of corporate social responsibility practices demand high standards;

  • and adopting ethical business practices can improve employee morale and retention. In short, business ethics can be a competitive advantage for an SME.

  • At the end of this programme SMEs will have learnt the necessary instruments to set up a business ethics system.

The objective of this programme is to assist companies to implement a structured system that outlines the Company’s expectations of its employees about ethical behaviour, and provides a feedback mechanism that could prevent and report any unethical behaviour that may take place.

Programme implementation requires that the Company have in place an organisational structure, the elements of a strategic plan, and the capacity to assign resources to develop tailored procedures and manuals with the guidance of facilitators.

The Programme structure is based on awareness training to introduce participants to the core concepts; a diagnostic assessment that would identify the gaps that should be filled for effective Programme implementation; structured workshops to train company facilitators in the preparation of procedures and manuals based on templates that will be provided; and handholding by individual consultants to resolve any implementation difficulties that might arise from the Company’s particular circumstances.

Expected Commitment

  • Expected Commitment of participating companies

  • The programme consists of 4 days of workshops delivered one day a week over a four week period, and 6 hours of in-firm coaching. Since the Owner/Manager/CEO “owns” this company wide programme, he/she must also lead it and participate in the workshops, along with one other Manager of the firm (preferably the individual in charge of HR). At the end of the workshops, the facilitators will make on-site visits and work with the CEO and other company members to draft the Company’s policies and procedures and structure a training programme for employees.




September – December, 2011 (please see dates on Page 5)

J$40,000 per person (includes 6 hours of in-firm coaching)

Training Room, The PSOJ

39 Hope Road, Kingston 10


Business Ethics Programme for SMEs

Workshop Themes

Workshop Benefits

  • The workshop will provide guidance for the development and management of Business Ethics Programmes.

  • Discussions will be focused on its:

    • Contextual analysis

    • Corporate strategy alignment

    • Ethics Programme development

    • Code of Ethics design and implementation

    • Organisation infrastructure alignment

    • Principles of programme implementation

    • Training and Support Programme creation

    • Building a commitment to Business Ethics

    • Development of Business Ethics skills

    • Ethical behaviour reinforcement

    • Breach investigation and reporting

    • Performance evaluation

  • Participants will gain an appreciation of Business Ethics and compliance and how the implementation of such programmes contribute to the company’s ‘triple bottom line” - Economic, Environment and Social – and its contribution to:

    • The company’s reputation for integrity

    • The achievement of business objectives

    • Improved organisational culture

    • Increased stakeholder confidence

    • Greater congruence between ‘intention-talk-and-walk’

    • Organisation resilience to internal and external change

    • Process benefits

  • Participants will also learn how to attain the practical benefits of Business Ethics Programme implementation including:

  • Reducing Legal Risks:

    • Risks associated with bribery; Gift or gratuity giving; Product recalls; Environmental damage; Blacklisting etc.

  • Reducing Organisational Costs:

    • Use of confidential information; Contract conclusion; Kickbacks; Manpower time and allocation; Extortion; Blackmail etc.

  • Protection from Unethical Employees and Agents:

    • Embezzlement of company funds; Time card deception; Asset theft; Fraud etc.

  • Enhance Performance, Productivity and Competitive Position:

    • Increase in effectiveness and efficiency by reducing negative employee conduct

  • Expanded Access to Capital, Credit and Foreign Investment:

    • Business Ethic and Attractiveness to Investors (prevention of illegal and unethical practices, transparent operations etc.)

  • Increased Profits and Sustained Long-Term Growth:

    • Assist the company in becoming more reliable and stable over time. That is, an increase in stakeholder confidence which fosters an increase in the value of shares and wider access to capital and credit.

  • Increased International Respect:

    • Value and respect in the global market during mergers, acquisitions and restructuring etc.

Business Ethics Programme for SMEs

About the Partners


The PSOJ, the Implementing Agency for the Programme, is an umbrella organisation of private sector interests, representing well over 200 companies, 24 business associations and 65 individuals. Our members are dedicated to the promotion of a competitive and productive Jamaican private sector and The PSOJ carries out activities including advocacy, seminars and technical assistance in institutional and membership development, dissemination of timely and accurate information on the macro economy, trade, etc. Its advocacy is focused on public policy in the areas of the macro and micro economy, trade, corporate governance, national security, justice reform, education and training and energy and the environment. Some of the influential initiatives supported by The PSOJ include deregulation and privatisation, tax reforms, training of trainers and company directors in order to increase awareness of corporate governance principles and practices.


The IIC is a multilateral financial institution that is a member of the IDB Group which has been promoting the economic development of the private sector in Latin America and the Caribbean since 1989. The IIC focuses mainly on small and medium-size enterprises, providing them with long-term financing to help them overcome business challenges, reformulate business strategies, and adopt new technologies so they can continue to drive development in the region.

Since it began operations, the IIC has approved more than $3.95 billion in loans and equity investments benefitting private enterprises in the region. In addition to working directly with companies, the IIC channels financing through financial institutions. To date, this financing has benefited nearly one million SMEs, helped create thousands of jobs, generated foreign exchange and new business opportunities, and improved the quality of life in local communities.


DPM International was incorporated in Jamaica as a limited liability company offering development management consultancy and training. DPM International focuses mainly on the research and management of economic and social programmes that contribute to the development of marginalised groups as well as small-medium sized enterprises. DPM’s education division offers training in areas of project management; performance monitoring and evaluation and value-added SME training.

In Jamaica, DPM has been credited with developing the first local results-oriented performance monitoring & evaluation model (ROMEM). DPM also provides the widest range of project management training products a and services available in Jamaica. From inception, DPM International has consistently provided high impact and efficient services and is the receipient of national and regional awards for excellence.


EDMA Solutions provides the Jamaican SME Sector with high quality business development and marketing services. This business support is intended to enhance improved local production of goods/services for greater import substitution impact and to improve exports.

The services offered by EDMA Solutions are intended to provide SMEs with a comprehensive range of business support and include: Business Operation Efficiency Evaluations, Strategic Business Planning Services, Feasibility Studies, Business Plan Development complete with Financial Projections, Marketing Plans for local and export marketing, Market Penetration Services (local & export), Independent Business Plan Evaluations and SME Competitiveness Improvement Training (Workshops).

Business Ethics Programme for SMEs



SHERRONE BLAKE-LOBBAN, MA, PMP is the Chief Executive Officer, Chairman & Co-founder of DPM International Ltd.

She is a certified Project Management Professional.

She is consultant and trainer in Entrepreneurship, Project Management, and Monitoring & Evaluation.

She is a certified as a Trainer of the Trainer hosted by the Commonwealth Secretariat and MIND. She has also been certified in Participatory Facilitation by CWIP/USAID/MIND.

Sherrone has been certified as a Trainer in Business Ethics by the Inter-American Investment Corporation (IIC).

She sits on the executive of the Young Entrepreneur Association of Jamaica and several management advisory committees.

SANDRA GLASGOW, MBA, BSc.,is the Chief Executive Officer of The Private Sector Organisation of Jamaica (PSOJ).

An accomplished trainer, Mrs. Glasgow has facilitated numerous training programmes and workshops in entrepreneurship, business development, strategic planning and corporate governance. She was certified as a Director by the Commonwealth Association for Corporate Governance (CACG) in 2003 and was certified in 2008 by the World Bank/International Finance Corporation as a Trainer and a Master Trainer of Trainers in Corporate Governance Board Leadership. In August 2010 she was certified as a Trainer in Business Ethics by the Inter-American Investment Corporation and the International Trade Administration of the US Department of Commerce.

Mrs. Glasgow is currently a Director of the National Commercial Bank Jamaica Limited, GraceKennedy Foundation, the Planning Institute of Jamaica and Deputy Chair of the National Export-Import Bank of Jamaica (EX-IM). She is an Approved Mentor for the Jamaica Stock Exchange’s Junior Exchange.

DEANNA MCFARLANE is a business development consultant specializing in business operation efficiency evaluations, strategic business planning, feasibility studies, business plan development complete with financial projections and MSME business & competitiveness improvement training.

She is the Chief Executive Officer of Enterprise Development & Market Access Solutions – a consulting firm serving the MSME Sector.

Deanna McFarlane is also a member of the Support Committee of CASME (Caribbean Association of Small and Medium sized Enterprises. She has been certified as a Trainer in Business Ethics by the Inter-American Investment Corporation (IIC).


National Integrity Action Limited

NIAL is a not-for-profit organisation established in Jamaica to combat corruption and build integrity in the public and private sectors.

National Competitiveness Council (NCC)

The NCC seeks, inter alia, to implement cross-functional and multi-agency strategies to address the impediments associated with establishing and operating a business in Jamaica, and drive the creation and maintenance of a policy environment that facilitates continued improvements in the productivity and innovativeness of Jamaican micro, small and medium enterprises (MSMEs).


Greta Bogues, General Manager, Corporate Affairs Division, J. Wray & Nephew Limited, and Chair, PSOJ Corporate Governance Committee

Noel Cowell, PhD., Head, Department of Management Studies, University of the West Indies, Mona

Business Ethics Programme for SMEs


Detailed Agenda for Launch, Workshops and On-Site Coaching


Wyndham Kingston Hotel

Target Audience: CEOs, Board Members, Executives, Collaborating Entities, Civil & Professional Organisations

(By Invitation only)

8:00 – 10:30 a.m.

Breakfast and Launch Event


9:00 a.m. to 4:00 p.m. each day

Conference Room, The PSOJ

39 Hope Road, Kingston 10

Target Audience: Owners, CEOs, Board Champions, HR Officers, Executives of SMEs (2 persons maximum from each company)

  • Topics to be covered:

  • Introduction to business ethics

  • Aligning the strategic plan of the business with an ethics orientation

  • Developing an Ethics Programme

  • Writing a Code of Conduct

  • Communication Strategies

  • Creating an Ethics Training Programme

  • Creating an Ethics Reporting Mechanism

  • Monitoring and Evaluation


Target Audience: 2-3 persons from each company (Board champion/CEO/Designated Ethics Officer or HR Officer)

  • Consultants work with individual companies on-site to complete their company assessment and design the four core elements of their Business Ethics Programme:

  • Ethics Code

  • Program Infrastructure

  • Training & Support Plan

  • Communications and Information Management Plan.