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MANAGERIAL EFFECTIVENESS

MANAGERIAL EFFECTIVENESS. MANAGERIAL EFFECTIVENESS. A CONCEPTUAL FRAMEWORK. Effective & successful managers. Successful managers – defined operationally in terms of the speed of their performance within the organisation

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MANAGERIAL EFFECTIVENESS

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  1. MANAGERIAL EFFECTIVENESS

  2. MANAGERIAL EFFECTIVENESS A CONCEPTUAL FRAMEWORK

  3. Effective & successful managers • Successful managers – defined operationally in terms of the speed of their performance within the organisation • Effective managers – defined in terms of the quantity & quality of standards of performance & the satisfaction & commitment of subordinates

  4. The golden rule management philosophy • Trust people fairly but according to merit • Make others feel important • Motivate people by praise • Encourage feedback • Sandwich every bit of criticism between two layers of heavy praise • Have an open-door philosophy • Help other people get what they want • Never hide behind policy or pomposity

  5. Figure 7.5 The effective management of people

  6. 1.7 Old Manager Thinks of self as manager or boss Follows chain of command Works within a set organizational structure New Manager • Thinks of self as sponsor, team leader, or internal consultant • Deals with anyone necessary to get job done • Changes organizational structure in response to market change

  7. 1.7 Old Manager • Makes most decisions alone • Hoards information • Tries to master one major discipline • Demands long hours New Manager • Invites others to join in decision making • Shares information • Tries to master broad array of disciplines • Demands results

  8. Assessing a manager’s effectiveness • Meeting important deadlines • Accuracy of work • Level of complaints • Adherence to quality standards • Productivity • Adhering to budgets set • The strength of motivation & the morale of staff • The success of their training & development • The creation of an organisational environment in which staff work willingly & effectively

  9. Success Domains Relationships Personal Growth Work Spirituality Material Wealth Power Integrity Health • Key is Balance

  10. The Basic Managerial Skills • Planning, Organizing • Setting goals (Prioritize & Posterioritize) • Self assessment (Contribution, Productivity) • Team building (Participation,Interpersonal) • Managing time and stress • Problem solving and decision-making • Creativity • Communication & listening (Multi culture) • Emotional Intelligence

  11. Emotional Intelligence • Ability to monitor your own and others’ emotions and deal with them effectively • Leaders with emotional intelligence are • More likely to detect friction and eliminate conflict • More flexible • Better situational leaders

  12. The Basic Leadership Skills • How you manage! • Philosophy, style, approach, attitude, emotional intelligence. • Motivating and inspiring others to high levels of performance • Effective leaders know how to lead in any given situation, with any given group of individuals • Effective Leadership is very rare – and extremely valuable to organizations

  13. STRESS MANAGEMENT

  14. What is Stress? Stress - the unconscious preparation to fight or flee that a person experiences when faced with any demand Stressor - the person or event that triggers the stress response

  15. Fight Flight Stress Approaches STRESS

  16. Potential negative consequences of a destructive job stress-burnout cycle.

  17. Yerkes-Dodson Law Stress level Boredom from understimulation Optimum stress load Conditions perceived as stressful Distress from overstimulation Performance arousal High Low High (distress) Optimum (eustress) Low (distress)

  18. Sources of Stress at Work (Internal & External)

  19. Stress Sources at Work (Internal & External)

  20. How to combat stress? • Mental • Count to 10 • Control your thoughts • Fantasize • Ignore the problem??? • Meditate & Yoga • Focus point • Control your breathing • Think about how you’ll be a better person • Failure • Success

  21. How to combat stress? • Physical • Stretch • Massage • Exercise • Aromatherapy • Reflexology • Stress and Money • Prioritize • Delegate • Diet • Sleep • Laughter

  22. Maintaining Work-Life Balance • The importance • Changing social scene • Changing work culture • Increased work time • Dual income families • Steps to achieve work-life balance: • Discourage employees from working late • Take a regular employee satisfaction survey • Provide vacations • flexi times

  23. SPIRITUALITY AND STRESS MANAGEMENT

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