Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia
9-1-1 vs. Non-Emergency • What is the difference between a 9-1-1 call and a non-emergency call? ANI/ALI Mapping Capabilities • Your job remains the same: • Obtain Pertinent Information, Deliver Quality Customer Service, Document Accurate Information in Case Comments, etc.
Performance Objectives • Analyze the parts of the ANI/ALI screen • Understand the difference between landline, cell phone, and VoIP technology • Identify how different call types will plot on a 9-1-1 map
What is ANI/ALI? • “Super-Duper Caller ID Screen” • MSAG Database • Cell Tower Routing/Programming
Putting It All Together • Emily’s Thought Process/Flow Chart Phone Rings 9-1-1 Non-Emerg Process Call Landline Wireless Process Call WPH1 WPH2 Process Call Retransmit
Questions? Emily Garcia Pinal County Administrator (9-1-1/Training) 520-866-5119 Emily.email@example.com
Resources • Pinal County Sheriff’s Office Communications Special Orders • Pinal County 9-1-1 Office Policies and Procedures • State of Arizona 9-1-1 Office